Sea to Sky Network Solutions Looking for Junior IT Sales and Dispatch Assistant at Vancouver, BC Full Time

About Us

Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities and communities across British Columbia.

Due to growth, we are adding a procurement & dispatch assistant role to our team.

We are a small team of fantastic people, providing the best IT support possible to the best customers in the city (and beyond!). We work hard, we have fun, and we’re growing – so we want to meet you!

The Role

This is a hybrid role, supporting both our procurement and support teams.

You’ll be reporting to our Procurement Manager, and your primary role will be as a Procurement Assistant. This involves supporting with ongoing sales transactions – quoting and selling standard/stock item such as laptops, desktops, and peripherals. There will be a fair bit of time spent communicating with customers – both via phone and e-mail, so customer service skills are key. You’ll be following up on shipped orders, and doing some shipping/receiving at our office as well (to a small degree – this is not a warehouse role!).

Secondarily, you’ll be supporting our Support Coordinator, providing triage and dispatch for our support team for ~2 hours per day. This is coverage for when the primary coordinator is out of office or on lunch, or tied up on phone calls.

This is a great role for someone looking for flexibility and variety in their day, with a path to grow into a more specific career while advancing within the company.

The ideal candidate for this role will have a fantastic customer service attitude, and potentially a background in sales. A basic understanding of business technology would be an asset. Experience in retail computer sales would be an example of a great background for this role.

This is an in-office position in Vancouver – sorry telecommuters, this one’s not for you! This role will be a Monday-Friday 9:30-6:00 schedule.

Responsibilities:

• Support customers through sales process of standard/stocked hardware
• Answer sales calls, follow up by phone/email
• Create quotes, place orders with customers and vendors
• Follow up on shipping, complete occasional shipping/receiving
• Triage and dispatch incoming tickets

Requirements:

• Exceptional customer service skills and fantastic attitude
• Basic concepts and understanding of business technology
• Experience working with ticketing systems and maintaining clear and concise documentation of all incidents.
• Excellent attention to detail

Why work with us?

At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We’re also a certified Living Wage BC employer – meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.

Some of the perks of working here include:

• An internal peer recognition program – award your colleagues for work well done, and be rewarded in return!
• Vacation time and sick days
• Full medical and dental benefits, including 100% prescription drug coverage
• RRSP contribution matching
• Team lunch every Friday – a constant mix of different restaurants
• A cell phone for business & personal use
• Casual dress code + optional branded shirts/jackets supplied
• Fully stocked beer fridge with local craft brews, plus a keg on tap in our office bar
• Kitchen stocked with premium coffee, premium espresso machine, pop and a variety of snacks
• Your choice of cake on your birthday!