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About Us
Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities and communities across British Columbia.
Due to growth, we are adding a procurement & dispatch assistant role to our team.
We are a small team of fantastic people, providing the best IT support possible to the best customers in the city (and beyond!). We work hard, we have fun, and we’re growing – so we want to meet you!
The Role
This is a hybrid role, supporting both our procurement and support teams.
You’ll be reporting to our Procurement Manager, and your primary role will be as a Procurement Assistant. This involves supporting with ongoing sales transactions – quoting and selling standard/stock item such as laptops, desktops, and peripherals. There will be a fair bit of time spent communicating with customers – both via phone and e-mail, so customer service skills are key. You’ll be following up on shipped orders, and doing some shipping/receiving at our office as well (to a small degree – this is not a warehouse role!).
Secondarily, you’ll be supporting our Support Coordinator, providing triage and dispatch for our support team for ~2 hours per day. This is coverage for when the primary coordinator is out of office or on lunch, or tied up on phone calls.
This is a great role for someone looking for flexibility and variety in their day, with a path to grow into a more specific career while advancing within the company.
The ideal candidate for this role will have a fantastic customer service attitude, and potentially a background in sales. A basic understanding of business technology would be an asset. Experience in retail computer sales would be an example of a great background for this role.
This is an in-office position in Vancouver – sorry telecommuters, this one’s not for you! This role will be a Monday-Friday 9:30-6:00 schedule.
Responsibilities:
- Support customers through sales process of standard/stocked hardware
- Answer sales calls, follow up by phone/email
- Create quotes, place orders with customers and vendors
- Follow up on shipping, complete occasional shipping/receiving
- Triage and dispatch incoming tickets
Requirements:
- Exceptional customer service skills and fantastic attitude
- Basic concepts and understanding of business technology
- Experience working with ticketing systems and maintaining clear and concise documentation of all incidents.
- Excellent attention to detail
Why work with us?
At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We’re also a certified Living Wage BC employer – meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.
Some of the perks of working here include:
- An internal peer recognition program – award your colleagues for work well done, and be rewarded in return!
- Vacation time and sick days
- Full medical and dental benefits, including 100% prescription drug coverage
- RRSP contribution matching
- Team lunch every Friday – a constant mix of different restaurants
- A cell phone for business & personal use
- Casual dress code + optional branded shirts/jackets supplied
- Fully stocked beer fridge with local craft brews, plus a keg on tap in our office bar
- Kitchen stocked with premium coffee, premium espresso machine, pop and a variety of snacks
- Your choice of cake on your birthday!
