About Us
Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities, and organizations across British Columbia.
We have an opportunity for a new Support Coordinator to join our team! We’re looking for someone who has a customer first attitude and understands the urgency of requests, and is looking to gain a high level of exposure on a broad variety of tasks and projects.
We are a small team of fantastic people, providing the best IT support possible to the best customers in the city (and beyond!). We work hard, we have fun, and we’re growing – so we want to meet you!
The Role
The S*upport *Coordinator position is responsible for working with customers and internal staff to ensure our service delivery is best in class.
You are a customer service Jedi, who excels at organization and multi-tasking. Your attention to detail is legendary, and your time management skills are top notch. Creating tickets while answering phone calls, triaging incoming requests, dispatching service and scheduling work are primary responsibilities. Additionally, acting as the liaison between customers, internal resources, management, and outside vendors.
This role is primarily focused on customer service and it’s not a technical role; however, experience in technical services, and an understanding of the requirements and terminology surrounding IT delivery in an SMB environment would be a major asset.
This is a flexible work position, with the option of working in-office or a hybrid work-from-home setup! Remote employees (outside Vancouver) are welcome to apply for this role – however, please keep our business hours of 8AM-6PM PST in mind.
Responsibilities:
Skills:
Why work with us?
At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We’re also a certified Living Wage BC employer – meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.
Some of the perks of working here include:
Job Type: Full-time
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