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The Dispatch Coordinator I allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are used in the most cost-efficient manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A significant part of the job is to coordinate ongoing changes of high volume of fast-paced deliveries, which involves constant juggling and mobilization of all internal and external resources to accommodate new requirements.
Duties and Accountabilities
Allocates and updates scheduling and dispatching of tugs in the most cost-efficient manner, with the goal to make barge deliveries on time and maintain a high level of customer satisfaction with as few tug hours as possible.
Coordinates with other Dispatchers on arrivals and departures of tows, so that internal resources are re-deployed before hiring external charter boats to service the customer. If required, hires charter boats to ensure customer orders are completed on time.
Coordinates closely with Marine Personnel regarding crew changes and crewing dispatch. Reports to Marine Personnel on various crewing problems and personnel issues. Coordinates and dispatches own callout crew to complete a job.
Coordinates repair needs and dock days with Engineering Department. Monitors repair status and availability of each tug to enhance equipment utilization and Company profitability.
Acts as the first response for all tug and barge related emergencies. Advises second response including management, Port Captains and Safety personnel.
Receives and handles front-line complaints from customers, facilities personnel, and the public on issues concerning the tugs and the shipboard personnel.
Keeps all relevant documentation up to date and monitors it consistently for errors and corrections.
Deals or assists with the inward and outward Custom Clearances for all vessels entering U.S. waters. Assists or arranges Custom Clearances with shipping Agents in U.S. ports, Canada Revenue and Custom Agency and Border Services.
Performs additional duties as required.
Qualification Requirements
Post-secondary education in logistics, transportation, or other related fields.
Desk Officer Certification with Transport Canada.
Minimum 2 years of marine experience preferably as a certified Deck Officer; or an equivalent combination of education and experience.
Skills, Knowledge and Required Competencies
Ability to multi-task while staying mentally focused with the customer’s changing requirements.
Ability to work well under pressure.
Ability to display tact and diplomacy when dealing with complaints or implementing damage control measures.
Ability to creatively problem-solve and to make accurate decisions within tight timelines.
Strong time management skills and ability to prioritize tasks.
Understanding of marine fleet and crew capabilities and operations.
Computer proficiency in Microsoft Office including Word, Excel and TowWorks.
Effective communication skills, with strong interpersonal and conflict resolution skills.
Customer service orientation.
Seaspan is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment. If you require reasonable accommodation during the recruitment process, please let us know, and we will work with you to support your request.
