Seaway Mall Looking for CSR (Customer Service Representative) at Welland, ON Full Time

As the first person of contact between the customer and the mall, you are the face of the Seaway Mall and as a result will be relied upon to provide excellent customer service and respond to all inquiries efficiently. Reporting to the Customer Service Manager the successful applicant(s) will also be responsible for the following main duties:

• Promoting & processing gift card sales through cash, debit, and credit card transactions
• Operation of Guest Services Manager and Card Spot software system
• Daily gift wrapping, helium balloon orders, wheelchair and stroller rentals, and other various sales such as; dog tags, bus passes, garbage tags, Ice Dog tickets, concert tickets, nevada tickets etc.
• Taking photographs for Passport Photos
• Refilling of ink cartridges for customers at Ink Station
• Filling Balloons with Helium from the helium cylinder
• Answering and directing all incoming calls and inquiries in a professional manner via telephone and two way radio to appropriate department
• Opening and forwarding email to appropriate department through Microsoft Outlook
• Operation of paging system
• Assisting customers in locating stores, lost items or person(s), and any other issues that may arise
• Providing general information to the public in relation to the Seaway Mall, Community Events etc.
• Contacting Security and Maintenance via two way radio for store employees and/or customer needs, promptly and with accurate detailed information
• Maintaining a daily inventory and reconciling to sales report on a daily basis
• Daily cash deposits
• Clerical duties including but not limited to photocopying, faxing, and mail processing
• Contacting Security for customers who are in need of vehicle assistance
• Assisting with special events
• Monitoring and maintaining the Parents Nursing Room
• Maintaining the customer service desk to ensure a clean and professional appearance
• Minor First Aid Services
• Other duties as assigned by Customer Service Manager

Qualifications:

The successful candidate will have the following qualifications:

• An understanding of Seaway Mall’s services, store knowledge, and surrounding community
• Computer software knowledge in Microsoft Word, Excel, and Outlook
• Ability to multi-task and work as a team as well as independently
• Excellent communication skills and problem solving abilities
• Ability to remain composure in stressful situations
• Commitment to detail and accuracy
• Related clerical experience is preferred
• Previous Customer Service or Retail experience is an asset

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Doral Holdings Limited is committed to providing accommodations through the recruitment and selection process to applicants with disabilities. Should you require any special accommodations in order to apply or interview for a position please contact our office at 905 735-0697 x 222.

Job Type: Part-time
Part-time hours: 8-15 per week

Salary: From $15.50 per hour

Schedule:

• 4 hour shift
• Day shift
• Evenings
• Evening shift
• Morning shift

Education:

• Secondary School (preferred)

Application deadline: 2022-10-23
Expected start date: 2022-11-01