As a Technical Support Associate at Secureframe, you’ll be responsible for assisting our customers and delivering a world-class support experience. You’ll work closely with customers to troubleshoot and resolve issues via email, chat, and occasional video calls.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
This position will be based in Canada.
What You’ll Do
What We’re Looking For
Benefits
Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).
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