Employment Type: Permanent – Full Time
Location: Toronto, ON
Description
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren’t afraid to challenge and create, or bring diverse perspectives to our work.
Who We Need
The Client Experience Manager will be responsible for planning, executing, and managing a portfolio of client programs and initiatives, where program essentially means the client’s “account” and “experience. These terms are interchangeable in this role. Developing and maintaining strong, long-term relationships with a portfolio of clients, ensuring their satisfaction with Securian Canada’s program design and delivery are key to the Client Experience Manager’s role. This role plays a pivotal part in the success and growth of the organization.
This role requires a deep understanding of insurance products, regulations, and processes as well as excellence in customer service. The Program Manager will report to the Vice President Client Experience and will closely with other market vertical stakeholders including those working in growth and sales, program architecture, and back-office client and member services management. This role may involve leading a small team of Program Implementation Specialists.
What You Will Do
What You Will Bring
The education. Bachelor’s degree in business, finance, or a related field.
The experience. Proven experience in program management within the insurance industry.
The skills. Strong interpersonal and communication skills. Proficiency in customer relationship management (CRM) software. Exceptional client relationship management. Outstanding problem-solving and decision-making skills.
The knowledge. Demonstrated ability to build and maintain client relationships.
The drive. Strategic thinking and planning. Data analysis and insights. Team collaboration and leadership.
Why join?
When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
If you have at least 70% of the qualifications we’re looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.
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