We are looking to hire a Bilingual CSR (French/English) for a great client in the Manufacturing industry. This is a great opportunity to build your career and progress within the company.
The overall responsibility of the position is answering inbound customer inquiries via phone, email, and chat, taking orders, providing order status, offering post-sales problem resolution and product information. They will translate product information into English for the CSR at the store level. Based on the type of customer inquiry, they will subsequently investigate and resolve customer problems per established policies and procedures, thus ensuring 100% customer satisfaction.
Responsibilities:
– Respond to telephone calls, chats, and emails from customers by adhering to current standard operating procedures and Group company policies
– Resolve problems efficiently and professionally by applying knowledge of the company’s products
– Process call disposition in operating system and ensure 100% data accuracy
– Document all customer enquires accurately in operating system
– Provide quality customer service on every call with empathy, professionalism, and complete customer satisfaction
– Promote good listening skills
– Continuously maintain and update knowledge of company’s products – new and existing
– Communicate clearly and effectively with customers, co-workers, and management
– Ensure that Department Manager is continually and fully informed of all job-related matters
– Actively communicate job information to other personnel concerned, thereby eliminating misunderstanding
– Seek out necessary information required to accomplish responsibilities
– Maintain confidentiality of privileged information
– Proactively establish and maintain effective working team relationships with all support departments
– Other duties as assigned
Knowledge / Skills Requirement:
– Secondary/Post-secondary education or equivalent work experience
– Minimum 3 to 5 years’ experience in an order entry/Customer Care/Support position of similar responsibility
– Proficient use of Microsoft Office (Excel, Word, Outlook)
– Excellent Typing Skills; 40 wpm
– Customer Service focused Attitude
– Excellent written/verbal communication and documentation skills
– Able to work independently and efficiently to meet deadlines
– Self motivated, detail-oriented and organized
If interested, please connect with Alia Hussain at [email protected].
Group Benefits Specialist Who is Effortless Admin Effortless Admin is Canada’s leading benefits administration software and service company. Our platform...
Apply For This JobUn aperçu de ton quotidien Élaborer et déployer des stratégies de contenu sur différents canaux (réseaux sociaux organiques et payants,...
Apply For This JobServirplus est une entreprise privée de 600 employés spécialisée dans les services de santé et les services psychosociaux. Elle s’occupe...
Apply For This JobMilieu de travail professionnel en CVAC – Réception des appels pas beaucoup – Courrier,télécopies, photocopies – Préparation de soumission –...
Apply For This JobLEARNING & DEVELOPMENT SPECIALIST- Saint John, NB THE ROLE: Reporting to the Manager of Training, the LEARNING & DEVELOPMENT SPECIALIST...
Apply For This JobEnglish below* Recruteur/euse junior Victoria Park offers the best in Medispa services from our 19 locations across Canada. All of...
Apply For This Job