Services de Gestion Quantum Ltée Looking for Call Centre / Customer Service at Montréal, Quebec Full Time

Do you have experience working with customers and clients? If your main goal is customer satisfaction, this could be the job for you! Our client, a global pharmaceuticals and health care products company, is looking to hire 2 Customer Service Agents for their call center.

Main Responsibilities:

– Provide all necessary product information to best guide the client into a well-informed and rational decision about product usage. The information provided may be in written or verbal form.
– Document all interactions for proper reporting
– Ensure appropriate compliance to Quality Assurance policies and procedures.
– Act as a subject matter expert and key resource for other team members
– Serve as a point person while representing the companies core values
– Triage and report pressing complaints and/or trends to Supervisor for timely follow up
– Act as a key resource in the implementation and continuation of departmental projects
– Meet performance KPIs as required by the business
Requirements:
– University degree preferred
– 1 to 3 years experience in Customer Service
– Excellent interpersonal skills for effective interaction within the company
– Strong sense of urgency
– Ability to work effectively on an individual and/or team basis
– Ability to prioritize responsibilities
– Ability to think critically
– Ability to demonstrate compassion and empathy
– Relevant experience with glucose meters or similar medical devices and/or blood glucose monitoring systems is a plus
– Good knowledge of computer software such as MS Office (Word, Excel and PowerPoint)
– Knowledge of SalesForce is an asset
– Knowledge of diabetes is an asset

Please send your resume in Word format to Melanie Nehme at melanie.nehme@quantum.ca.

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit number: AP-2000158