We are looking for a Senior Technical Support Analyst who will be responsible for assisting the desktop support team in providing first and second level IT support in a timely and professional manner. The Technical Support Analyst has a very thorough understanding knowledge of providing excellent and consistent customer service.
What we are looking for:
– At least 5 years of experience in a similar role
– Completed post-secondary education in Computer Science, Information Technology or related field
– Strong troubleshooting skills and the ability to multi-task
– Strong understanding of ticketing systems and managing, prioritizing customer support incidents and requests
– Working knowledge of Cloud or SAAS applications like Office 365
– Bilingual in both official languages, along with good communication and documentation skills
– Strong knowledge of Microsoft Operating Systems, Microsoft Office Products and basic networking troubleshooting
– Knowledge of Microsoft Active Directory/Azure
– Knowledge of IT systems from an end-user perspective (e.g. Document management, intranets, ERP software, Audio-Visual equipment)
What’s in it for you?
– Competitive group benefits which include group insurance, Health Spending Account, savings plans, and Employer Contribution Matching
– Employee and Family access to virtual healthcare network
– Employee and Family Assistance Programs, including consultations with mental health professionals
– Annual health and well-being program
And more:
– Hybrid work environment
– Must be willing to work in an open-work space
– Must be willing to be on call (1 week out of 3) premium paid for this
Please send your resume in Word format to Estefania Chol at [email protected].
REFER A PERM HIRE AND EARN $1,000! For more details, click here. Conditions apply.
OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
CNESST permit number: AP-2000414
The role of Payroll/HR Specialist will be reporting to the Manager of Payroll, AP and AR located at Corporate HQ...
Apply For This Job– Education: Secondary (high) school graduation certificate – Experience: 2 years to less than 3 years Work setting- Restaurant Tasks-...
Apply For This JobAdjoint administratif – Milieu juridique (SS) Expérience: 2 ans et + Localisation : Montréal Notre cliente, un cabinet de professionnel connu mondialement, est à la...
Apply For This JobOur client is a global M&A company who provides capital, strategic guidance, and operational support to the companies in their...
Apply For This JobPOSITION OVERVIEW Reporting to the Vice President, Finance, People & Operations the Manager, Human Resources will bring their passion for...
Apply For This JobHaüskey Inc. – Marketing Associate Are you a driven individual who is passionate about real estate and eager to revolutionise...
Apply For This Job