SGS Looking for Operations / Customer Care Specialist at Burnaby, BC Full Time

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations.

This position will be responsible for the issuance and review of certificates, documentation, invoicing and coordination of activities with various SGS affiliates globally. In addition, this position is also tasked to provide technical assistance and quotation to clients and SGS affiliates.

• Receive and answer phone calls or email requests of customers, affiliates and subcontractors
• Open internal files according to valid procedures (contract review, JOC, WS, etc.)
• Upload all documents to the internal and external servers.
• Provide SGS affiliates with clear work instruction and ensuring personnel are fully aware of client’s instructions and expectations
• Ensure timely and accurate communication with clients w/ sending regular updates.
• Prepare verify reports, certificates and invoices to send to the customers
• Checking and verification of invoices received from SGS affiliates for accuracy prior to approval and final submission of invoices to the client.
• Assist the Manager in customer meetings and/or conference calls.
• Provide technical assistance to clients and SGS affiliates with regards to their specific shipments in consultation with supervisor/manager.
• Advise customers of any issues/concerns during load/discharge operations.
• Ensure accuracy of reports, data and information before sending these to clients.
• Maintain accuracy and security of clients’ data
• Liaison with Global Customer Care
• Accounts Payable processing for Minerals Trade Departments as required
• Assist with training of documentation / reception staff
• Assist with special or related projects in the department

• Experience: 5 years’ experience in operation / shipping.
• Post secondary education and an understanding of the Marine Shipping trade would be a strong asset.
• Excellent spoken and written capabilities.
• Intermediate to Advance knowledge of MS Office applications including spreadsheet and word-processing software is required, (ex. Word, Excel, Outlook, Windows as well as business enterprise operating systems like Oracle etc.)
• Ability to write reports and business correspondence.

Additional Information

SGS Canada is an equal opportunity employer, and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.