About Shakepay
Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.
Onboarding Compliance Specialist
The Onboarding Compliance Specialist is responsible for onboarding new customers and capable of reviewing a high volume of KYC/ KYB submissions.
You have mastered all of the foundational processes including preliminary investigations and are able to perform them with no supervision. You are responsible for: verifying documents, making sure that all requirements are met, and conducting preliminary and more complex investigations such as whitelisting under supervision when needed. Therefore, you work closely with the fraud and customer support teams to escalate and help resolve customer issues. You have also taken on additional responsibilities to expand your role such as call shadowing with new team members, documenting processes in Notion, etc.
You are passionate about KYC and the customer experience. You always come up with new ideas to help improve and streamline processes.
You will
Must have
Nice to have
Why join?
We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept .
Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.
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