Shift Collab Looking for Intake Worker at Toronto, Ontario, Canada Full Time

Are you passionate about making a positive impact on people’s lives and facilitating their journey toward better mental health? Are you a skilled communicator with a deep sense of empathy and a knack for organization? If so, we have an exciting opportunity for you.

We are seeking a highly organized Intake Worker to join our team! As an Intake Worker, you will be the first point of contact for our clients, responsible for managing incoming communications, assisting with client intakes and providing crucial support to our therapists.

Responsibilities

• Communication Management: Monitor and manage email inboxes, answer phone calls, engage in live chats, and handle all incoming communications from clients, referral sources, and therapists
• Client Intake: Complete client intake assessments over the phone or video, establish rapport and trust with potential clients, and support them through meetings with multiple therapists until they find the right therapist for them
• Outreach: Actively and proactively reach out to potential clients to ensure they receive the highest level of quality care, even if they are not yet clients
• Schedule Management: Manage the clinic’s schedule and the schedules of therapists, as well as monitor the waitlist to ensure efficient scheduling and allocation of appointments
• Appointment Management: Ensure that all scheduled therapy sessions and consultations are occurring as planned and address any issues that may arise
• Administrative Support: Support therapists with various administrative tasks to enhance their ability to focus on client care
• Data Reporting: Generate regular reporting metrics and provide support for other data requests as necessary to assist in clinic operations and decision-making
• Empathy and Clinical Knowledge: Demonstrate empathy, possess strong clinical knowledge, effectively respond to difficult situations to provide the highest level of care

Requirements

• Bachelor’s degree in a related field (e.g psychology, social work, or healthcare administration) is preferred but not required
• Previous experience in a similar role, preferably in a mental health or healthcare setting
• Strong interpersonal and communication skills
• Empathetic and understanding approach to client interactions
• Ability to multitask, manage schedules, and troubleshoot technical issues
• Proficiency with technology and software related to scheduling, communication, and video conferencing
• Attention to detail and organizational skills
• Ability to work independently and as part of a team

If you’re ready to be a part of a compassionate team dedicated to providing the highest level of mental health care we encourage you to explore this opportunity further and apply. Join us on our mission to help Canadians build the lives they want – one session at a time.