Why we need you:
We’re seeking an energetic team member with a “can-do” attitude, tech enthusiasm, and a passion for excellent service. You thrive on building trust with customers and teammates, making a positive impact through your work.
Your primary responsibilities:
T1 Customer Support (60%)
T2 Customer Support (30%)
Customer Support Function Administration (10%)
Requirements & Qualifications:
Assets:
Job Type: Full-time, permanent (shift work)
Job Location: Remote, Canada
Hours of Work: Monday to Friday, 11:00 AM to 7:00 PM (EST)
Who are we? We’re . We are a medical device company that designs and develops audiometry products creating a seismic shift in the way hearing healthcare is provided. Utilizing iOS and web technology to replace bulky, expensive equipment, we’re bringing hearing testing into the 21st century and making it more affordable and accessible than ever before.
Why that’s important: 5% of the world’s population suffers from disabling hearing loss, 60% of childhood hearing loss is due to preventable causes, and the majority of people with disabling hearing loss live in low-middle income countries. We can help. With our products, hearing testing can be conducted outside of a sound booth and without the need for clunky equipment (you just need a calibrated headset and an iPad or Laptop), which allows for testing almost anywhere, anytime, worldwide.
At SHOEBOX, your contribution will have a meaningful impact every single day. On top of that, you’ll be an integral part of an innovative team, working with the latest tools and technologies, pushing the boundaries of what the Customer Support function can do, and collaborating with colleagues who are super passionate about their work.
In joining us, you’re joining a dedicated and passionate team that works hard and cares deeply about the change we’re making in the world. We also take time to celebrate our successes, enjoy lunchtimes together, and genuinely like and care about one another. Also, our founder knows how to do magic tricks. It’s pretty cool.
To learn more about us and what we stand for, read the and our company and .
We offer competitive salaries and benefits, real work-life balance, flexible hours, and a discretionary wellness benefit. SHOEBOX will provide you with a MacBook Air with memory to spare and a 4K monitor.
We invite enthusiastic and qualified applicants to submit their resume.
We thank all applicants; however only those selected for an interview will be contacted.
SHOEBOX is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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