Shutterfly Looking for Customer Service Representative 3 – Work from Home at Winnipeg, MB Full Time

Are you an experienced customer-focused individual looking to make a change? Do you want to be able to work from home? Then this opportunity is for you!

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What you’ll do:
Answer inquiries from customers as well as explaining the products and services offered – by phone or chat

Receive, process, and track customer orders using Lifetouch systems

Investigate and resolve issues and complaints from customers

Act as the liaison between the customer and the Service Centre

Communicate with employees and customers through Microsoft Teams and phone

Answer real time questions from Customer Service representatives related to their call/chat, through peer support channel.

Provide next level support for escalations

Handle other off the phone tasks assigned by supervisor

Participate in planning team engagement activities for the team.

Assist and participate in projects and initiatives that could help improve team performance

Assist with Training and coaching new hires

Position Requirements:
High school diploma or equivalent

Proficient speaking, reading, and writing abilities in English

2+ years of customer service experience

Mastery of all Lifetouch Canada products and CS process (Underclass, Prestige, Sports, Yearbook and Commencements)

Basic to intermediate computer knowledge; including navigation of the internet

Superior phone and customer service skills/etiquette

Excellent interpersonal skills

Outstanding organizational time management and problem solving

Ability to patiently handle and resolve problems and complaints in a courteous and professional manner

Ability to maintain confidential information

Other Requirements:
Able to work on any 8-hour assigned shift between 7:00am to 7:00pm

Minimum 18 years of age

Successful completion of a criminal background check

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment

Abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies

Be available to their manager, co-workers, and customers during the employee’s assigned work schedule via telephone, email, and Microsoft Teams

Notify their manager prior to any anticipated change in their assigned work schedule

Be available to attend scheduled meetings from home or onsite as applicable

Accurately record all working time via Kronos

Maintain a designated at-home workspace in safe and secure condition

Maintain a working cell phone to receive multi-factor authentication messages to sign-in to VPN

Come to the site prior to the first day to set up and pick up computer system

The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs, and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs) download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing, or replacing any furniture or employee equipment

If you love customer service and like the idea of working from home, APPLY TODAY!