Log In
Sign Up
At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
Primary Responsibilities:
Answer inquiries from customers as well as explaining the products and services offered – by phone, email or mail
Receive, process, and track customer orders using Lifetouch systems
Investigate and resolve issues and complaints from customers
Act as the liaison between the customer and the Service Centre
Communicate with employees and customers through e-mail, mail, phone, or chat
Position Requirements:
High school diploma or equivalent
Proficient speaking, reading and writing abilities in English
2+ years of customer service experience
Basic to intermediate computer knowledge; including navigation of the internet
Superior phone and customer service skills/etiquette
Excellent interpersonal skills
Outstanding organizational time management and problem solving
Ability to patiently handle and resolve problems and complaints in a courteous and professional manner
Ability to maintain confidential information
Other Requirements:
Availability to work until December 2022
Minimum 18 years of age
Successful completion of a criminal background check
This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment
Responsible to provide childcare/adult care during their assigned work schedule
Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies
Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger
Notify their manager prior to any anticipated change in their assigned work schedule
Be available to attend scheduled meetings from home or onsite as applicable
Accurately record all working time via Kronos
Maintain a designated at-home workspace in safe and secure condition
Maintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPN
Come to the site prior to the first day to set up and pick up computer system
The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs) download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment
