At Lifetouch (part of the Shutterfly family of brands), we’re all about people – bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
Position Summary:
Leads a growth-oriented Sales team and ensures effective sales coverage in all product lines to drive sales and result in annual growth, meeting or exceeding plan.
Primary Duties and Responsibilities:
Executes sales strategies, in alignment with company expectations, and ensures successful execution
Manages Area sales program by assigning sales coverage areas, quotas, and goals. Partners with Manager, Area Sales regarding sales coverage to ensure existing and new customers receive a consistent, positive partnership and messaging from Lifetouch
Utilizes sales metrics/statistics to evaluate performance against Area sales goals (e.g., new business, retention). Shares results and updates (e.g., sales charts, reports) to drive performance and give recognition as well as identify opportunities (e.g., rebooking) to strengthen area sales
Partners with leaders (e.g., Manager, Area Photography & Operations, Manager, Operations, Manager, Photography) to ensure the Area is aligned in all company processes and procedures with effective use of resources, identifying opportunities to strengthen area performance, and executing improvement initiatives
Manages and is accountable for the sales portion of the budget
Coordinates and conducts Sales staff meetings regularly to provide Area updates, engage employees, introduce new Sales, Photography, and/or Operations initiatives, provide product and Marketing program updates, discuss sales techniques, discuss performance against metrics (wins and opportunities), etc
Recruits, interviews, hires, manages, and trains employees, in accordance with company guidelines and processes, to build and maintain a high performing team
Communicates and ensures compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner
Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, conducting ride-along on a frequent basis, sharing performance feedback, giving recognition and communicating effectively
Monitors and evaluates individual and team performance
Employs techniques to build teamwork in support of business needs to drive results
Drives performance to deliver results in accordance with the strategic plan by developing and supervising sales contests to achieve Company goals
Ensures alignment with and participation in all eligible company programs, including active participation in Company-sponsored sales blitzes, contests and initiatives
Perform other projects or miscellaneous duties as requested or assigned
Minimum General Requirements:
Bachelor’s degree in Business, Management or equivalent combination of education and experience
5 – 7 years of sales or sales management experience
3 – 5 years managing and leading direct reports
Manage sales within a $15 million sales volume organization
Ability to manage a budget and apply financial acumen.
Proficient in Microsoft Office, specifically Excel, Word and PowerPoint, as well as using the Google platform
Demonstrated ability to set and execute operational plans
Strong communication and presentation skills
Excellent interpersonal and collaboration skills
Excellent negotiation skills
Strong critical thinking and problem-solving skills
Strong organizational skills
Detail oriented in the execution and follow-up of work
Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently in a fast-paced environment
Ability to effectively manage and lead change
Full use of dependable, insured automobile. Vehicle insurance must be current and in compliance with provincial law
Ability to travel (up to 20%)
Application Deadline: October 19, 2022, prior to 4:30 pm CST
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