Log In
Sign Up
Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction.
Essential Functions
Handle a high volume of incoming calls, setting the tone and pace of every client call
Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures
Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
Effectively communicate next steps if legal representation is warranted
Explain, kindly and professionally, when the firm will not be able to assist a prospective client
Perform administrative duties related to customer service, client intake and overall client retention
Treat the first and last calls of the day with the same level of care and compassion
Requirements
Must have excellent oral and written communication skills
Must be able to convey confidence and empathy over the phone
Ability to multi-task
Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
Bilingual (Spanish) a plus
