Sika Canada Looking for Customer Service Representative (Contract) at Pointe-Claire, QC Full Time

About us :

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in over 100 countries around the world and manufactures in over 300 factories. Sika employs more than 25,000 people and generated sales of CHF 8.1 billion in fiscal 2019. At the end of 2019 Sika won the Swiss Technology Award for a groundbreaking new adhesive technology.

Exciting challenges :

Under the authority of the Vice President of Manufacturing Operations and in collaboration with the Group Leader, Customer Service the Customer Service Representative is responsible to :

• Manage specific accounts and create a relationship with direct contacts in order to understand the different customer needs.
• Work closely with all the different Sales Representatives within each TM.
• Receive customer orders and coordinate with the Production and/or the Inventory Planner, in order to ensure that the customers will receive their required products within the time limit fixed
• Receive the orders by e-mail directly from customers or Sales Representatives, enter these orders in the computer system and transfer them to the logistics department.
• Receive the orders by e-mail directly from customers or Sales Representatives, enter these orders in the computer system and transfer them to the logistics department.
• Receive the orders by e-mail directly from customers or Sales Representatives, enter these orders in the computer system and transfer them to the logistics department.

Tasks :

• Receive the orders by e-mail directly from customers or Sales Representatives, enter these orders in the computer system and transfer them to the logistics department.
• Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc).
• On a daily basis, review and follow-up on the orders and back order list.
• When required, monitor inventory level
• When required, follow up with the Laboratory, Production and/or Inventory Planner in order to ensure that the products are delivered to the customer on time.
• Take several calls a day and provide caller with desired information such as placing an order, inquire on an order, pricing information, documents, etc.
• In case of customer complaints, investigate, initiate the paperwork and take immediate action in order to satisfy the customer.
• In case of product return, investigate, initiate the Return Goods Authorisation form (RGA).
• Work with the Pricing Specialist in order to ensure accurate pricing on each order.
• Process credit card payment when applicable.
• Issue export documents when applicable.
• Create ship to’s following standard procedure.
• Filling on a daily basis.
• Perform other related tasks, respecting Sika Canada Inc’.s quality assurance procedures.

We need your skills :

• Education: DEC/College degree with 2 years’ experience, training in Customer Service and/or an equivalent experience.
• Must be computer literate (Word, Excel, Outlook) and willing to upgrade skills.
• Follow Sika Canada Inc’s training on all procedures applicable to his position (SMS, environment, health and safety).

Building Trust Every Day :

• Working at Sika can open up many exciting possibilities and offers employees the opportunity to collaborate with people from all over the world.
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the Sika Spirit.
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday