12198BRJob ID:12198BRExciting Challenges: In collaboration with the Customer Service team, the Customer Service Representative is responsible to:
Manage specific accounts and build a relationship with direct contacts in order to understand the different customer needs.
Work closely with all the different Sales Representatives within each target market.
Receive customer orders and coordinate with the Production and/or the Inventory Planner, in order to ensure that the customers will receive their required products within the time limit fixed.
TASKs (PROCEDURES):
Receive the orders by phone/fax/e-mail directly from customers or Sales Representatives, enter these orders in the computer system and transfer them to the logistics department.
Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc).
On a daily basis, review and follow-up on the orders and back order list.
When required, monitor inventory level and place warehouse transfer orders for inventory replenishment. This will require MRP run.
When required, follow up with the Laboratory, Production and/or Inventory Planner in order to ensure that the products are delivered to the customer on time.
Take several calls a day and provide caller with desired information such as placing an order, inquire on an order, pricing information, documents, etc.
In case of customer complaints, investigate, initiate the paperwork and take immediate action in order to satisfy the customer.
In case of product return, investigate, initiate the Return Goods Authorization form (RGA).
Work with the Pricing Specialist in order to ensure accurate pricing on each order.
Process credit card payment when applicable.
Issue export documents when applicable.
Create ship to’s following standard procedure.
Filling on a daily basis.
Perform other related tasks, respecting Sika Canada Inc’.s quality assurance procedures.
Job Title:Customer Service RepresentativeCountry:CanadaLocation:Brantford, ON Job Category:Customer ServiceWe Need Your Skills:
Education: DEC/College degree with 2 years’ experience, training in Customer Service and/or an equivalent experience.
Must have excellent computer skills (Microsoft Office Suite & SAP)
Be willing to upgrade skills.
We are looking for a candidate with:
Excellent interpersonal skills.
Excellent oral and written communication skills .
Strong ability to work under pressure.
Excellent organizational, time management and priority management skills.
Must be a team player.
Picture employer branding: Intro:Sika Canada Inc. offers an extensive product portfolio ranging from roofing systems, concrete admixtures, concrete repairs and strengthening systems, sealing and bonding materials to high performance industrial flooring systems and waterproofing solutions for below-grade concrete structures. In parallel to the production of construction materials, Sika’s industrial products division – Industry – is a technology leader in elastic and structural bonding and in the manufacture of adhesives, sealants and acoustic materials serving the transportation, industrial, marine and automotive sectors. Sika Industry provides application solutions for the automotive (cars, trucks, bus and, specialty vehicle), rail, renewable energies, marine, building envelope, window and door industries and much more. In 2007, Sika Canada Inc. decided to integrate Sarnafil, a company specializing in thermoplastic membranes and roofing systems. Then, in 2019, the company acquired King Packaged Materials, a leading independent Canadian manufacturer of shotcrete, mortars and solutions for concrete.
We offer a competitive total compensation package, extensive training & development opportunities, national & international transfer opportunities and and much more! Become a part of Sika today!
Otter Co-op is now accepting applications for a Full-Time Liquor Store Manager at our Angry Otter Liquor @ 248th location in Langley, BC....
Apply For This JobDuties: Pre-sorting recyclable materials for baling and transportation to a Material Recovery Facility General housekeeping duties related to the warehouse...
Apply For This JobFraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the...
Apply For This JobJob ID: 240370 Store Name/Number: ON-Masonville (0852) Address: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA) Full Time/Part...
Apply For This JobSt. Mary’s University, located in Calgary, Alberta, is searching for a Dean of Education to provide academic and institutional leadership...
Apply For This JobJob Requisition Id: 155365 Business Function: Retail Primary City: Whistler Other Location(s): Province: British Columbia Employment Type: Part-Time Employment Status:...
Apply For This Job