Silver Fox Pharmacy Looking for Customer Support Representative at Burlington, ON Full Time

JOB DESCRIPTION

JOB TITLE: Customer Support Representative

DEPARTMENT: Customer Support Order Desk

COMPANY: Silver Linings HealthCare

REPORTING TO: Supervisor

Key Responsibilities:

• Process client orders for supplies, service, equipment, including rentals; orders are received by phone, email or fax
• Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
• Process direct client payments
• Issue client billings
• Process third party billings (various payers)
• Maintain proper documentation for third party billing purposes
• Attend to clients, and resolve client concerns by phone, email
• Identify and action opportunities to improve client service
• Create / maintain client contacts and customer cards and validate information with customers as required
• Provide assistance in ensuring rental equipment is returned
• Prepare parts requests and conduct follow up as needed
• Prepare quotes as required for equipment under a funded program
• Other duties as assigned

Skills:

• Strong interpersonal and communication skills, both verbally and in writing, Bilingual

(French/English) considered an asset

• Strong initiative and ability to work proficiently in a team environment as well as independently
• Ability to time manage, remain organized and prioritize work
• Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
• Commitment to deliver excellent internal and external customer service

Qualifications:

• Completion of Post- Secondary Education in an Administrative or related field of study
• Minimum 3 years’ experience with administrative procedures and office duties
• Minimum 3 years’ in a customer service role
• Proficient with Microsoft Office – including Excel, Word and Outlook
• Proficient with ERP systems, Sage and Website Portal

Job Types: Full-time, Permanent

Salary: $36,000.00-$37,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Burlington, ON L7L 5Z1: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location: One location