SM Commerce Looking for Head of Operations (6 Month Maternity Cover) at Remote Full Time

You’re suitable for this role if you’re a strong leader, very process driven, confident in managing remote teams and running efficient meetings, analytical and data-oriented whilst possessing an innate ability to treat our customers and team members with care and compassion.

Essentially you’re the I to our V – the Integrator to our Visionary (bonus points for having read the book!). You’ll support the CEO’s vision for growth, quarter by quarter being able to both execute on what’s required and push back when needed.

This role is pivotal to the rocket ship growth SMC is seeing. Being comfortable leading the team virtually and in meetings, ensuring both individuals’ and the company’s needs are met is imperative. Ultimately, you’ll ensure our processes are streamlined and followed, and that the team is operating cohesively. Experience in online coaching programs and/or digital marketing is ideal.

If this sounds like you, read on!

ABOUT US

SMC was set up initially as an Affiliate Marketing business and Marketing Growth Consultancy in 2012 before switching to solely focussing on Facebook ads driven growth in 2017.

Headed up by Depesh Mandalia, founder of The BPM Method and international marketing influencer, we know our stuff when it comes to marketing backed by nearly 20 years experience.

We believe in core marketing principles from building funnels to crafting the perfect hook. We aren’t about the latest ad ‘hack’. We deliver long term results underpinned by marketing fundamentals – regardless of the channel.

Since 2018 SMC has also been offering training and coaching for advertisers and business owners, to help share our expertise to the small and medium sized businesses trying to compete in the ever-changing world of digital advertising. Our partnerships with Facebook/Meta, TikTok, Google and Pinterest allow us to keep close to the cutting edge.

SMC is a lifestyle-led business. We offer a fully remote, distributed working environment and your colleagues will be spread across the world. We believe in flexibility – nobody wants to be chained to their desk and everyone has different priorities. You aren’t going to get sideways looks when you need to spend time with your children, pump iron in the gym or simply go for a walk. As long as you’re delivering the goods and available within our core hours, you are free to work in whichever way is conducive to you doing your best work.

Plus you’ll benefit from our belief in training and developing our colleagues so that you grow with us.

RESPONSIBILITIES

Oversee Client Services, Product Management, Tech and Finance

Contribute to discussions surrounding business strategy with others in the executive team

Proactively implement efficient processes and standards

Design company policies that align with overall strategy

Coordinate customer service operations and find ways to ensure customer retention

Ensure compliance with local and international laws

Oversee and assist with the implementation of technology solutions throughout the organisation

Oversee expenses and participate in budgeting discussions to help the organisation to optimise costs and benefits

Mentor and motivate team members to achieve productivity and engagement

Report on operational performance and suggest improvements

Support both revenue growth and cost efficiencies

Requirements

Minimum 2 years operations management experience in an online coaching or marketing environment

Exceptional written and spoken English

Process-driven with strong abilities to improve and document processes

Excellent at working from home and co-ordinating a globally distributed remote team

Strong understanding of key business areas including marketing, finance, sales, technology and customer service

Super organised and efficient

Able to juggle multiple priorities and make things work seamlessly

Good upwards management to support the CEO

Strong attention to detail

Good project management experience

Knowledge of Slack and Asana are essential. Knowledge of Stripe, Xero and Gorgias are desirable

Proficient in running productive, profitable meetings

Laid back and relaxed but equally able to maintain a culture of high performance

Benefits

Fully remote – work from wherever makes you happy

Full access to our training and community programs

Free access to our externally paid training programs

Mentoring and support from our leadership team