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Job Overview
As a Receptionist & CSR at Smart Parking Apps, you will be immersed in the client-relation process between our varied customer base, our software and our new customers. The right candidate for this position is someone that loves helping others and is able to provide solutions quickly while communicating with our team.
Responsibilities and Duties
- Assist customers through calls and emails regarding parking registration, parking enforcement requests and more
- Gather and submit ticket cancellation requests from our clients
- Provide 1 on 1 training sessions with new customers and our software (onboarding)
- Refer customers to our knowledge base
- Receive information regarding software issues / bugs and communicate them with our team
- Dispatch parking enforcement to requested locations
Qualifications
- Fluent in English – French is an asset
- Must have customer service experience
- Be comfortable learning new software to be able to provide the right assistance and to demonstrate the software over Zoom with new or existing customers
- Having no reservations about calling customers to solve issues quickly· Basic knowledge of Microsoft Excel is preferred
- Must be able to handle sensitive customer information
Job Type: Full-time
Salary: $18.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: One location
Expected start date: 2023-01-02
