Channel Customer Success Manager
Reports to: Manager of Customer Success
sMedia is North America’s leading digital technology company for automotive dealerships. We empower dealerships to adapt and thrive during the current digital transformation wave. We anticipate massive growth in 2023, and we’re looking for our next Customer Success Manager to support us in driving the customer success strategy across our Channel Department.
Your Key Responsibilities and Accountabilities
The core focus of sMedia’s Channel department is on the retention and expansion of recurring revenue through advocacy of our products and services with our agency partners. This is achieved by strategically aligning sMedia’s products and services with the customers’ goals to drive tangible business outcomes. As a Channel Customer Success Manager, you will act as a subject matter expert to our Channel customers in all things sMedia and the digital marketing space, consulting our customers on their goals and results.
You will maintain your existing Channel customer base and grow monthly recurring revenue through your efforts and the relationships you build. This will be achieved through genuine curiosity and engagement with Channel customers, ultimately creating a strategic alignment of sMedia’s products and services with the customers’ goals, to drive tangible business outcomes. By delivering customer success and satisfaction the Channel Customer Success Manager will build relationships that will create advocacy across sMedia’s Channel customer base.
Day-to-Day Tasks
Your Background
Your Skills and Mindset
What You’ll Get from sMedia
Job Type: Full-time
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