Customer Success Manager
sMedia is North America’s leading digital technology company for automotive dealerships. We are empowering dealerships to adapt and thrive during the current digital transformation wave. We are anticipating massive growth for 2022, and we’re looking for our next Customer Success Manager to support us with driving our customer success strategy and optimizing our customer experience!
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Your Mission: *
The core focus of sMedia’s Customer Success Department is on the retention and expansion of recurring revenue through advocacy of our products and services. This is achieved through strategic alignment of sMedia’s products and services with the customers’ goals to drive tangible business outcomes. By delivering customer success and satisfaction across our client base, a CSM builds relationships which create opportunities for referrals and testimonials – an integral part of sMedia’s growth.
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Your typical week will include: *
Your Background:
Your Skills and Mindset:
What you’ll get from sMedia:
About sMedia
As a Google Premier Partner, sMedia maximizes return on investment for online advertising strategies by driving engaged buyers to automotive dealer’s vehicle detail pages and converting them into high-quality leads. Over 650+ dealerships across North America partner with sMedia to build traffic, maximize engagement, and drive leads and sales.
At sMedia we are disrupting the tech industry daily, and we strive to deliver the best employee experience to our amazing sMedian’s. Our culture is about “HOW WE WORK”. We all come to sMedia for the challenging work and the opportunity to work with like minded colleagues that we learn from every day!
Job Type: Full-time
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