Societe Generale Looking for Application Support Analyst at Montreal, Quebec, Canada Full Time

24000FOR

Responsibilities

ABOUT THE JOB:

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

What will be your DAY-TO-DAY?

The production support team is responsible to ensure stable operation of the production environment for the following domains: structured finance, capital market finance, trade finance applications, origination, and credit approval.

Our key clients include Front Office, Middle Office, Back office, Risk and Finance

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
• Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book
• Communicate with users and management regarding application outages.
• Help configure setup as requested by users and monitor platforms.
• Understand regulatory environment and constraints.
• Perform preparation & rollout activities for new releases
• Handle queries and one-off data research requests from users.
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
• Research technical processes using sources such as error logs and product technical documentation and identify solutions to resolve problems or improve efficiency.
• Respect internal IT norms, standards and processes
• Timely reporting of production and project status to client and IT management
• Effective and efficient oral and written communication with various audience at appropriate levels
• Partner with global & local project teams on change & release management and devops activities
• Partner with the Global support teams to ensure quality support to our end users
• Effectively manage the Client Relationship with the end user community
• Participate to regular application team meetings as relevant
• Ensure timely patching of production servers
• Leverage problem management to tackle recurrent or highly impacting incidents
• Leverage continuous improvement to propose solutions to increase simplicity and efficiency
• Organize user training sessions as relevant
• Contribute to team improvement initiatives
• Follow regular functional and technical trainings to keep updated with the applications updates
• Participate and secure infrastructure operations (disaster recovery & Infra weekends)

Required

Profile required

Skills and Qualifications:

Must Have:

• Bachelor’s Degree in computer science, engineering, or equivalent job experience
• 3-5 years relevant experience in a Production Support role in the banking industry
• Excellent communication skills
• Ability to troubleshoot complex technical and functional issues.
• Ability to collaborate with diverse global teams.
• Experience in SQL
• Understanding of IT infrastructure

Nice to Have:

• ITIL certification
• Good knowledge of LoanIQ application
• Track record of delivering continual improvements & automations

LANGUAGE:

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Why join us

OUR BENEFITS:

WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE

Competitive compensation & benefits offering, including but not limited to:

• Minimum of 20 Vacation days + 4 personal days
• Supportive Maternity, paternity, parental and adoption leave policy
• Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)

Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family

Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.

• A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

Business insight

OUR CULTURE:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I:

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees’ unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

HYBRID WORK ENVIRONMENT:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law. We strive to write our postings as inclusively as possible. If, however, one gender is used alone in this display, it designates persons of all gender identities.