Our client is a IT consulting firm which works with a premier client in the toys and entertainment space. They are looking to add a Technical Support Specialist to their team. This is a 6 month contract to start but could be extended into multi-year time frames even.
Position Overview
Senior Technical Support Specialist
General:
Our Client requires a Senior Technical Support Specialist to provide first level & second level support to their internal Toronto office. The successful candidate will be responsible triaging incoming calls to determine priority and assign as appropriate; provide customer service to the infrastructure including troubleshooting problems and recommending on the appropriate action.
Specific Responsibilities:
Required Skill Set:
Required Qualifications & Experience:
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