Soho Square Solutions Looking for CONTRACTOR- Support Analyst at Montreal, Quebec, Canada Full Time

Missions

About The Job

What are you applying for?

This is a central and dynamic position as you will provide technical and functional support for the applications that are used by our traders based in New York. In this role, you will gain in-depth exposure to both the business and technology aspects of equity derivatives business.

The position involves working closely with traders, sales, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment.

What will be your day-to-day?

• Functional Support
• You will provide functional support to Back, Middle and Front Office on multiple Fixed Income assets (Rates, Cashloan, Exotics ) and functions (Booking, Pricing, Regulatory Reporting, Reconciliation )
• Technical support and development
• You will handle software releases, configuration and support of all production system components and infrastructure.
• You will support, develop and maintain software applications, build systems, own related processes and deliver frequent releases
• Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.
• Crisis Management and Incident Management
• You will ensure timely communication to end-user and senior management
• You will communicate with users regarding application outages and upcoming events like release, project, etc.
• You will manage the Client Relationship with the end user community.
• Documentation
• You will provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
• Improve existing support processes by enhancing automation, monitoring and documentation
• Collaboration
• You will liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
• You will partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
• You will partner with development teams (NY/Paris) on release management.
• You will partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
• You will bring a passion to stay on top of DevOps trends, experiment with and learn new CD technologies.
• We encourage you to bring ideas to innovate stacks.

Profile

What does it take to get the job?

• Competencies
• 2-3 years of experience in a developer / support role
• Clear and efficient communication with various audiences at appropriate levels
• Quickly learns new systems/products.
• Team-oriented, client-focused and open to different ideas/viewpoints.
• Technical skills:
• Good programming background in scripting language (Bash, Python, etc.)
• Knowledge in Object-Oriented Programming language (Java/Python/C#)
• Working knowledge of SQL
• Knowledge on Client/Server application
• Education:
• BS degree in Computer Science or equivalent
• Bonus skills:
• Experience in financial products (Fixed Income) / financial industry business processes / trading system
• Knowledge of derivative product lifecycle workflow
• Middleware experience (Tibco, RMDS, Ultra Messaging)
• Experience using standard DevOps tools (Jenkins, Jira, Git, TeamCity)
• Languages:
• Bilingualism (French/English).

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United State