Sokie & Co. Hair Boutique is a forward-thinking salon that boosts a diverse team of 8 stylists plus 2 assistants. Located in the heart of Westdale, Hamilton, we are constantly thriving by the liveliness of the community. We provide upscale service in a relaxed atmosphere and retail the best in luxury hair care both stores and online. Our inclusivity sets us apart from your typical salon and has provided a safe space that warmly welcomes all.
BASIC FUNCTION OF THE SALON RECEPTIONIST
The basic function of Salon Receptionist is to provide front-line support for Salon Stylists and
Owner.
This includes servicing customers and prospects, managing salespeople and solicitors,
assisting with events, managing retail products, cleaning and upkeep of the salon,
and administrative duties. This position will not experience down time. There is always something to be done.
REPORTING RELATIONSHIPS
The Salon Receptionist is selected by and reports to the Owner.
In the absence of the Owner, the Salon Receptionist reports directly to the Stylist in charge.
JOB REQUIREMENTS
To perform this job successfully, the individual must be able to complete all areas
outlined for this position in a satisfactory manner. The requirements listed below
are representative of the knowledge, skills, and/or abilities necessary to meet the
minimum job requirements of this position. Reasonable accommodations may be
made to enable individuals with disabilities to perform these essential functions.
EDUCATION
Required: High School Diploma or equivalent
Preferred: College degree in the administrative or business field
EXPERIENCE
Required: Two or more years experience in a retail and/or service industry, with heavy
concentration on customer service and/or sales.
Preferred: Salon experience.
SKILLS, KNOWLEDGE, AND ABILITIES
coworkers, and owners. This includes not discussing any internal business or
personal issues in front of customers.
WORKING CONDITIONS
This position will be working primarily indoors in a smoke free salon environment. The noise level in the work environment is usually moderate. Music plays at all times. The energy level can, at times, be high and chaotic.
AUTHORITY
The Salon Receptionist is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established business policy and is consistent with sound business judgment.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Receptionist include, but are not limited to:
Accurately explain services to prospects.
Answer phone system
Answer phones within 3 rings.
Assist in controlling spending and costs by periodically researching all regular
overhead items and new needs. This especially applies to all supply types and
may include shopping for such items.
Assist in reducing waste.
Assist Owner with events per Owner’s direction.
Assist with salon service area cleanliness.
Check answering machine frequently.
Check, clean, and stock both restrooms periodically throughout each day.
Create operating procedures for this position.
Ensure complete client check in.
Ensure customer satisfaction. Handle concerns and then bring those issues to the Owner’s attention in private.
Fulfilling online orders which may involve dropping orders off at post office to be shipped.
Updating ecommerce site to reflect salon inventory.
Ensure daily appointment confirmation calls.
Ensure proper scheduling and assigning of customers to staff.
Ensure that deposits are made daily.
Last check for end of day duties.
Maintain a clean and stocked customer beverage, sitting, and retail areas.
Make phone calls per Owner’s request.
Manage and balance petty cash.
Manage inventory of retail products, back bar products, office supplies, and
janitorial supplies.
Open the salon daily.
Perform balanced close-outs.
Prepare and present reports as required by Owner.
Process mail daily.
Receive and process packages according to procedure.
Regularly keep up with filing.
Screen salespeople and solicitors for Owner and schedule necessary ones.
Sell and up-sell products and services.
Verify invoices against packing slips.
Any other duties and responsibilities that may be assigned by the Owner from time to time.
MEASURES OF PERFORMANCE
The Salon Receptionist shall be deemed to be performing in an acceptable manner when the following have been accomplished:
Subjectively, by the morale of the staff relating to the support, and thus the
performance, of the Salon Coordinator.
All deadlines/timelines met.
Daily balancing of drawer with 100% accuracy.
100% Customer satisfaction during check in and check out.
This is a full-time position (35+ hours per week) which includes a competitive wage rate of $18-$22 hourly. Must be available for 4 weekdays plus every Saturday open to close.
Applications including cover letter, resume, and three professional references must be submitted via email to [email protected]
Job description Hot Tubs Ottawa Inc is looking for a dynamic individual that is comfortable performing a number duties including...
Apply For This JobLawn Care Applicator Full time, Part time $45,000.00 – $57,000.00 / year LawnSavers is currently looking to hire 7 more...
Apply For This JobWaste Connections of Canada is the leader in non-hazardous solid waste management in North America. We are looking for an...
Apply For This JobLooking for an energetic dental receptionist with for a busy dental practice in Kanata. Candidate must have dental experience! Our...
Apply For This JobDepartment Overview : Building a World-Class, Diverse and Inclusive Technology Team at TD We can’t afford to be boring. Neither...
Apply For This JobAt Kabam, we’re constantly raising the bar of excellence in free-to-play mobile gaming. We hire for passion and diversity so...
Apply For This Job