Bilingual Technical Support (Work from home)
Job Description
· Provide Remote technical support via telephone to solve computer software/application questions and problems including and not limited to MS Windows, Internet browser, MS Office, Outlook, network printers, remote access, VPN and password resets.
· Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary.
Skills Required
· Technical Troubleshooting in a Call Center experience
· MS Office 2010 or above experience (focused on Outlook)
· Windows and Internet Explorer
· Networking (Wired, wireless, VPN, basic server/client and domain structure principles)
· Active Directory
· Printer installs
· Telephony – Smart Phones
· Business Applications (WebEx, SharePoint, etc.)
Salary: $17-18/hour
Job Type: Full-time
Pay: $17.00-$18.00 per hour
Additional pay:
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Language:
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