Want to work at one of the Software industry’s fastest-growing and award-winning companies? Here is your opportunity!
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Who We Are: * Sonar is an enterprise, B2B SaaS company providing a comprehensive and intuitive operating platform that supports Internet Service Provider (ISP), VOIP, Fibre, and Multi-Dwelling Unit (MDU) markets. Our leading-edge functionality enables our clients to successfully manage billing, ticketing, network monitoring, inventory management, scheduling, and service provisioning in the most cost-effective manner to maximize value for their customers. We are a tight-knit group here at Sonar and strongly believe in inclusivity, equality, and investing in our team members to ensure long-term success. Competitive salary, remote work environment, paid vacation, medical benefits, annual home office stipend, and career development opportunities are just a few of the benefits of working with us.
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What We Need: * Sonar is seeking an empathetic, tech savvy, and results-driven Support Agent that will work directly with employees and owners of ISPs to support them in their use of Sonar. We are looking for someone with a goal of providing the highest standard of exceptional customer care and embedding that mindset into all that we do for our customers. If you have the ability to solve complex challenges all the while navigating a high-growth environment, we’re looking for you to join our team!
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Role Overview: *The primary function of the Support Agent is to work directly with our clients to support them in their use of Sonar. You will bring the highest standard for providing exceptional customer care and embed that mindset into all that we do for our customers. From ongoing training, communicating best practices, triaging bugs, and identifying new feature opportunities, this client-facing role plays an integral part in building mutually profitable relationships with our clients. Every interaction and the details of those interactions directly contributes to the client’s perceived value of Sonar. You will capture every one of these interactions into our software and translating improvement opportunities to the other departments will directly contribute to our corporate goals.
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Key Attributes Required for Success: *
Responsibilities:
What Sonar offers you: Competitive salary, paid vacation, medical benefits, annual home office stipend, and career development opportunities.
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Salary: * $40,000.00-$60,000.00 Annually
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Job Types: * Full-time, Permanent
Job Type: Full-time
Salary: $40,000.00-$60,000.00 per year
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