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We are hiring for a Senior Customer Success Manager to join our Customer Success Team!
Our Spare HQ is Vancouver, BC, but this position is open to remote work options across Canada. This position is open to varied and flexible shift schedules.
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About this Role ✨*
As a Support Manager you will…
- Build, develop and lead your very own support team of 2-4 direct reports;
- Collaborate with the Director of Partner Success to develop your teams responsibilities and KPIs to ensure your team is meeting their goals;
- Have the opportunity to make your mark at Spare by collaborating with our Partner Success team to develop Spare’s support strategy;
- Work closely with our customers by helping them via email, chat or phone to troubleshoot and answer any questions;
- Coach your team and level up their skill set by holding weekly touch points and training sessions.
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About You ✨*
- You’ve developed and lead a team before at another tech-focused company (Bonus: if in the Saas space);
- Live and breathe customer experience, strive to be the subject matter expert, and the customer go-to;
– Have excellent organizational and communication skills – you lead with empathy and understanding;
– You have a strong desire to build – you’re a self starter or maybe even a previous entrepreneur who is results oriented.
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Don’t meet every single requirement?_* Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.
At Spare we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don’t believe you meet every single qualification outlined. We also do our best to ensure all applications received are responded to.
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About Us ✨*
We are Spare, a SaaS platform that enables anyone to launch a smart transportation service, bringing efficient on-demand ride-hailing and pooling services to communities across the globe. In the past year, we have grown from 25 people to over 50 and we are continuing to grow! Want to learn more, check out The ABC’s of working at Spare.
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What do we believe?*
At Spare we have guiding principles that represent the way we interact with each other. These help us understand the type of behaviour that we expect from the people around us. These principles are a framework for distributed decision making; they allow us to determine what to do in a given situation without going through any “red tape”. These principles will help us succeed in our mission to unlock the potential of mobility for everyone.
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How do we work?*
Remotely or in-office, up to you!
We have a home office allowance for all full-time permanent employees. Our HQ is in Vancouver, but if you are outside Metro-Vancouver, we also have a monthly co-working stipend. Check out more of our benefits on our Careers page.
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How can you find out more?*
Check out our Hiring Process blog post to learn about what to expect next, or apply here!
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Spare Labs is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status._
Job Type: Full-time
