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Overview:
ACCOUNTABILITIES:
INTELLECTUAL / SOCIAL DEMANDS
Work Environment:
General:
Responsible for venue Information Technology working closely with administrative staff and the external IT service provider to resolve both software and hardware requirements. IT support, equipement purchases, trouble shooting, video and sound room operation
Manages the House Video and Sound Systems. Provides support for all events as required.
Responsibilities:
- Responsible for venue Information Technology working closely with administrative staff and the external IT service provider to resolve both software and hardware requirements. Including but not limited to telephone systems, Chubb security systems, cable systems. Venue network.
- Planning for capital projects and future development related to technical services.
- Basic desktop IT support including user creation, user management, file management, basic networking, and software updates.
- Performs routine computer maintenance on all user workstations
- Develops and records sound clips for use on the interior and exterior sound systems.
- Manages the House Video and Sound Systems. Provides support for all events as required.
- Responsible for the operation of the Clearcom system and equipment.
- Responsible for the management of the House Lighting Systems
- Works with the Event Manager to ensure all the house lighting and sound requirements and IT needs are fulfilled for all events.
- Assists Marketing Department with the management of Budweiser Gardens Cyber Club and other informational groups as they are developed.
- Other duties as required.
ACCOUNTABILITIES:
Competent as defined by the Occupational Health and Safety Act. Maintain a high standard of excellence regarding public perception, customer relations, and employee commitment. Make sure that the building is safe and ready at all times, for whatever the building is needed for.
INTELLECTUAL / SOCIAL DEMANDS
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients and co-workers.
Physical Demands:
While performing the essential functions of the job, constantly moves about the facility and event site before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
Work Environment:
The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location and is minimal during non-event times.
Qualifications:
- Associates or bachelor’s degree in electronics technology, information technology, or related field preferred or relevant work experience in lieu.
- 2-3 years of experience in IT/AV technical support in a public assembly venue
- Demonstrated knowledge of Audio, Video and Information Technology Systems
- Understanding of arena/event sound systems and video production
- Familiarity with terminology used in Event Center and Sports settings with regards to IT and AV
- Knowledge of customer service practices
- Graphical content creation skills and experience using Photoshop, InDesign and other similar programs preferred
- Experience with OES clock/scoreboard/video display packages & Daktronics video systems preferred
- Experience with click effects/ Motion Rocket Sports Video Control System preferred
- Knowledge of CCTV, Chubb security systems,
- Ability to remain calm, solve problems in fast-paced, stressful environment
- Demonstrated supervisory experience
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Ability to climb stairs and ladders and lift 40 lbs. unaided
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
