Burnaby, BC | Full-Time
Squirrel serves hospitality clients around the globe. From five-star hotel resorts, to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences!
We’re looking for Hospitality professionals with a passion or interest in technology to join our Support team. If you enjoy helping customers and are looking to develop a career with one foot in the hospitality world and the other in the exciting Point-of-Sale industry, this is the role for you!
Here’s What You Will Be Doing
You will be a Squirrel brand ambassador, providing the best customer experience in every
interaction. Working one-on-one with our hospitality clients, you will provide POS support,
troubleshooting guidance and training via phone, email, remote support, and live chat. Most of the clients you interact with are friendly restaurant managers looking for assistance with using and configuring their Squirrel POS System or need your help to resolve a technical issue.
In Addition, You Will Be
Proactive, professional, and unafraid to take initiative
You answer client questions and address their issues promptly. You know how to balance your day, ask for help when you need it, and quickly assist your team when asked to step in.
Innovative and unafraid to make some waves
You have a keen eye for details and an analytical mind to identify patterns. You make suggestions to improve how we do things, be efficient and help our customers to elevate their guest experiences.
What You Bring
We Offer
chocolate!!)
We want to grow with you
Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service and stand behind our purpose of enabling amazing guest experiences!
We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.
Our Values
possibilities are endless, so we welcome bold and innovative ideas.
enabling amazing guest experiences.
possible by learning from one another and working together.
employees, partners, and shareholders.
whether it’s our people, product or processes.
Sound like a team you’d like to join? Then please tell us why you believe you would be the perfect fit to be our next Hospitality-Tech Support Agent.
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