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Company Description
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
Job Description
Are you interested in fashion and technology? Passionate about delivering excellent customer experiences? Join the SSENSE team during one of our most exciting times of the year! We’re currently hiring for 5-month contracts with the possibility of permanent opportunities upon completion.
As a Customer Experience Agent at SSENSE, you will join a diverse team of friendly, curious and efficient problem solvers who go the extra mile to deliver incredible experiences for our customers located around the globe.
WHY CHOOSE SSENSE
Great work environment, friendly and dynamic teams
100% Remote work
Possibility of contract extension and permanent employment
Multiple Scheduling Options:
Full-time: Available to work between 32 and 40 hours per week during contract period
Competitive salary of up to $19.54/hr (Base salary $15.63/h + overnight 25% premium and evening 15% premium)
Paid overtime
$500 End of contract bonus
$300 referral bonuses for every hired candidate you refer!
Equipment to work from home: New MacBook Air, wireless keyboard
RESPONSIBILITIES
Provide excellent customer service with care, adequate problem solving skills and professionalism
Dedicate all efforts toward maintaining customer value with care, patience, and professionalism
Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat and social media
On occasion, lead team huddles to communicate daily tasks/objectives
Provide constructive feedback to peers and managers
Identify and implement improvements to Customer Experience processes
Identify High Value Clientele and provide leads to Personal Stylists
Maintain effective working relationships and assist peers to resolve customer inquiries
Perform other ad hoc duties as required
Qualifications
6-12 months relevant experience in customer service experience
Open availability to work Monday to Sunday, anywhere from 7am to Midnight (evening premium after 8 p.m.)
Intermediate skills using Microsoft Office suite (Excel, Word and PowerPoint)
Excellent spoken and written communication skills in French and English, other languages are an asset
Additional Information
SKILLS
Exceptional problem solving skills
Customer-centric with a passion for delivering extraordinary customer experiences
Strong interpersonal skills
Excellent listening skills
Knowledge of fashion and luxury goods an asset
Positive and self-motivated team player
