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Company Description
SSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach. Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels. We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch. Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.
Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.
Job Description
***This is a remote position across Canada***
Reporting to the Group Product Manager, the Senior Program Manager holds a critical role within the SSENSE Product team. Working on the Supply Chain and Operations portfolio, the Program Manager works collaboratively with large scale cross-functional teams including Leadership, Business Stakeholders, and Product Managers across the SSENSE ecommerce tech stack to plan/build/deploy/measure the success of their program, and to define, build and deliver the initiatives to support the department and company goals. To this end, experience with Order Management Systems (OMS), Transport Management Systems (TMS) and / or Warehouse Management Systems (WMS) is required. If you are looking for executive visibility leading complex enterprise wide tech transformation initiatives, this is the right role for you.
RESPONSIBILITIES
Product & Program Strategy – 30%
Build and drive alignment on the program product roadmap through effective partnership with Leadership, Business Stakeholders, Product Managers, & Vendors
Serve as evangelist, thought leader, and subject matter expert both internally and externally on their program
Stay abreast of the latest trends in technology, operations, e-commerce, retail, and fashion, including AI/ML
Raise the bar by initiating improvement on the program craft (tools, processes, structure…)
Product & Program Delivery – 40%
Partner with Product Managers on discovery and collaborate with cross-functional domains, product team members, technology department, ux/product designers, and business to help move things forward
Actively prioritize the program backlog with internal and external stakeholders, manage vendor relationships and priorities, be the single point of contact for the all stakeholders for the initiative
Collaborate with external vendors, making sure vendor software development plans are defined and executed as per timelines and budget
Lead Engineering and internal partners through the end-to-end implementation of large and complex products / cross-squad initiatives
Define success metrics for each initiative and and infuse this sense of accountability to the Product team by being rigorously outcome focused and customer satisfaction driven
Engage in tough conversations and raise flags when needed to be able to progress, ensure clear and transparent communication adapted to different groups
Lead ongoing cross-functional launches across Business and Tech teams
Program Governance – 30%
Build the program vision, KPIs and tracking mechanisms
Define and maintain the program governance across the organization to drive focus on key initiatives, share wins and raise blockers
Track the progress of the initiative at micro and macros level with internal and external delivery teams
Manage the program repository to act as the single source of truth for all stakeholders
Qualifications
REQUIREMENTS
Master’s/Bachelor’s degree in Business, Computer Science, Engineering, or a related field
Experience in e-commerce, supply chain, and/or retail is required
Experience with Order Management Systems (OMS) and /or Transportation Management Systems (TMS) and / or Warehouse Management Systems (WMS) is required
A minimum of 7 years relevant work experience, with developing software products and technologies as a Program / Product Manager
Experience in high impact projects at a global scale and managing growth in a complex and changing environment
Proven track record of leveraging data, data analytics and assumption / scenario modeling to identify issues/opportunities, provide recommendations, and illustrate to facilitate decision making
Experience in cross-functional collaboration with Business, Sales, Finance, Operations, and Technology teams including Data Science, Data Engineer and Developers
Experience working within an Agile environment, an asset
Excellent written and verbal communication skills in French and English
Additional Information
SKILLS
Ability to govern diverse programs and lead large scale, cross-functional, global initiatives
Experience managing dynamic teams with the ability to provide clear direction and understand resource capability
Ability to dive deep into the details, document or capture findings and simplify complex topics
Demonstrated ability to gather user requirements across diverse functional areas and convert them into a compelling product vision and roadmap
Strong ability to think critically, problem solve, prioritize and identify and eliminate conflict and bottlenecks
Entrepreneurial, solution oriented, hands on, get stuff done attitude
Strong business acumen and technical understanding
Ability to thrive in a fast-paced, performance-driven environment
Strong stakeholder management skills and ability to lead by influence across functional teams, at multiple levels, to enable focus on program goals
Ability to define a product strategy and drive a cross-functional team to deliver on their potential
