SSP America Looking for Human Resource Coordinator – Field Operations at Mississauga, ON Full Time

SSP America, a division of SSP Group, operates in airports throughout the United States, Canada and South America. Each airport team is comprised of passionate food travel experts who are committed to their airport community and achieving the airport’s strategic goals.

The human resource coordinator is responsible for performing HR-related duties and works closely with Regional People Leader and local airport management in supporting the operations. This position carries out responsibilities in the following functional areas: employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, and employment law compliance. This position reports directly to the Regional People Leader.

Essential Functions

• Administers various human resource plans and procedures for all personnel at the assigned location(s); assists in the development and implementation of human resource policies and procedures or ensures adherence to corporate human resource policies.
• Run weekly, monthly and quarterly reports to assist with administration of company’s training programs.
• Participate in resolution of employee relations issues in partnership with Regional People Leader.
• Maintains all human resources records on-site, to include employee files, disciplinary files, sensitive files, FMLA files, workers compensation files, etc.
• Ensure the execution of progressive disciplinary process, in accordance with SSP America’s established policies and procedures.
• Conducts recruitment effort for all non-exempt employees, students and temporary employees, as well as assists in the recruitment of exempt level employees; conducts new-employee orientations; monitors all developmental programs and writes and places advertisements, when needed.
• Makes recommendations on employment decisions (employee discipline, terminations, etc.). Handles all exit interviewing.
• Participates in administrative staff meetings and may be required to attend off-site corporate meetings on occasion.
• Promote and monitor execution of employee relations programs/practices that create a positive organizational culture.
• Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.
• Maintains human resource information system records and compiles reports from the database. Acts as subject matter expert and trains managers, etc. on how to use the human resource information system.
• Maintains compliance with federal and state regulations concerning employment.
• Performs other related duties as required and assigned.
• Regular attendance is required.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work will vary, Wednesday through Tuesday with evening, overnight, weekend work required and/or as job duties demand. Work on Holidays may also be required.

Work Environment

This job operates in an airport environment, both pre and post-security, both within an office setting and in a restaurant environment. This role routinely uses standard office equipment such as computers and multiple computer programs, phones, smartphones, photocopiers, filing cabinets and fax machines.

Physical Demands

SSP America, Inc. complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, SSP America, Inc. will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to communicate with fellow team members and be able to accurately exchange information in these situations; deal with stressful situations and areas of ambiguity within the functions of the job; remain sedentary 75% of the time, but will be required to move about to the company’s location(s) within the airport environment 25% of the time; operate a computer and other office equipment, such as POS system, copy machine and computer printer; routine filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary; must be able to lift up to 25 lbs. about 25% of the time when filing and/or archiving boxes of files.

Work Authorization/Security Clearance

Must be able to establish eligibility to work in the United States or Canada. This position requires U.S. Transportation Security Administration (TSA) clearance and/or a comprehensive Federal Aviation Administration (FAA) background check or Canadian Air Transport Security Authority (CATSA) clearance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SSP America is an equal opportunity employer and does not unlawfully discriminate against team members and applicants for employment on the basis of race, color, ancestry, national origin, citizenship, age, physical or mental disability, medical condition, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, protected U.S. military or veteran status, political affiliation, genetic information, union activity or any other bases protected by law. All SSP America, Inc. employees, other workers and representatives are prohibited from engaging in unlawful discrimination.

• Minimum of 2-5 years of work experience in a human resource capacity

• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

• Knowledge of industry technology tools, such as Vista or Success Factors.

• Ability and flexibility to work independently and in a fast-paced environment

• Dynamic and positive attitude to support our culture and work environment

• Excellent communication (verbal and written), organization, and follow up skills

• Highly analytical, perceptive, and with sound judgment

• Ability to juggle multiple tasks, effectively prioritize assigned job duties, and meet deadlines

• Flexibility to support various operations work activities during busy seasons

• Service oriented approach is essential to support all team members

• Ability to work within a highly collaborative team environment

• Ability to effectively manage conflict and ensure successful outcomes. Ability to deal with high stressful situations and exercise sound judgment and decision making

Benefits, Compensation and Care

At SSP Canada we believe if we take care of our employees, our employees will take care of our passengers. That’s why we offer competitive benefits, and our first source for filling management positions is our internal team.

• $23-$25 per hour, based on experience and qualifications.
• Health & Prescription Plans
• Dental Plan
• Vision Plan
• Paid Public Holidays
• Paid Vacation
• Awards and Recognition
• Free Parking
• Employee Assistance Program (including short-term counseling, simple will, financial & legal consultation, referrals for child/elder/pet care)

We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.

SSP Canada complies with the requirements of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 with respect to accommodating employees with disabilities in the workplace. If you require accommodation due to a disability, please speak with our Human Resources Department.