St Catharines Nissan Looking for Automotive Service Advisor at St. Catharines, Ontario, Canada Full Time

Full Job Description

St.Catharines Nissan is looking to add a Experienced Service Adviser to our team.

In this this role, you will be responsible for greeting customers in a friendly and professional manner. Assisting them to determine the required service or repairs, recommending maintenance, diagnostic and maintenance services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

What We Offer

• Competitive pay plan along with a comprehensive benefits plan
• Employee benefits
• Tools for success include: ongoing training and management support
• Provide opportunities for career growth within our organization
• Vehicle Purchase Program
• Employee discounts on products and services

Responsibilities

• Scheduling service appointments
• Opening work orders and describing clearly and accurately the specific customer problems and needs
• Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
• Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle’s work will be completed
• Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
• Keeping customer informed of the repair progress and communicating the need for additional work when needed
• Explaining warranty policies and factory-recommended maintenance schedules to customer
• Staying up to date on technical and performance information on all vehicles serviced by the dealership
• Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
• Handling customer inquiries and complaints in a timely and effective manner

Qualifications

• Minimum 1-year working experience as a Service Advisor in an automotive dealership would be an asset
• Basic mechanical and automotive product knowledge
• Ability to communicate technical information in a manner that customers understand
• Excellent computer skills. Knowledge of PBS dealer operating system would be an asset
• Highly effective listening, communication and customer service skills
• You thrive in a fast-paced environment, working well under pressure
• Detail oriented, excellent organization and multi-tasking abilities.
• Team player but also able to work independently
• G class driver’s license with a clean driver’s abstract report
• Able to work independently and as a contributing team member.
• Must be able to work regular business hours and Saturdays when required.

Job Type: Full-time

Competitive pay plan consisting of a base salary and bonuses

Benefits:

• Dental care
• Extended health care
• Life insurance

Experience:

• service advisor: 1 year (preferred)

Company Description

We are growing dealership with exceptional values towards customer service.

We are growing dealership with exceptional values towards customer service.