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The primary role of the Screener is to greet and screen all staff, physicians, learners, patients and visitors that access any of the St. Michael’s Academic Family Health Team
Responsibilities
Greet and assist, direct and/or escort patients, family members, visitors and staff accessing the family health team clinics
Maintain flow at the entrance ensuring everyone entering the location is screened
Ensure hand sanitization and distribute masks according to mask distribution guidelines
Adhere to necessary policy and procedures related to wearing Personal Protective Equipment (PPE)
Verify patients attending by appointment
Ensure all persons entering follow proper precautionary measures and wear the correct protective apparel as required
Act as a liaison between patient, visitors, staff and security, regarding their flow in the clinic
Manage patient flow and direct the patients to various programs within the clinic
Liaise with RN and administrative staff via electronic medical message system around persons that screen positive, and patient walk-ins that have no appointment booked
Escorts patients to isolation rooms as needed
Qualifications:
High School graduate or equivalent education completed
Excellent communication skills
Patient and family-centred focused orientation
Excellent people skills, willing and able to meet and greet, welcome and support
Previous experience in a clinical setting preferred (candidate must be comfortable with interacting with people suffering from mental health conditions)
Previous customer service experience an asset
Willingness to wear protective apparel (mask, gloves and gowns)
Basis computer skills
Able to work independently and as a team
Ability to prioritize tasks
Reliability and punctuality
Adapt to evolving environment and/or changes
Shifts are subject to change as per departmental needs.
As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.
