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Our client in Mississauga is looking for a Customer Success Manager to join their growing team!
Role
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with clients, understanding their business needs, and helping them leverage SaaS solutions to achieve objectives. You will serve as the primary point of contact between the client and the company, ensuring a seamless customer experience, promoting product adoption, and driving revenue growth.
Work Type
- Fully On-Site – 5 days a week
- Location: Mississauga, ON, Canada
Company Culture
Dynamic tech startup that values creativity, collaboration, and fun! A company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.
Key Responsibilities
- Act as the primary point of contact for all client inquiries, issues, and escalations.
- Educate clients on the features and benefits of our solutions to maximize their usage.
- Identify opportunities to upsell or cross-sell additional SaaS products or services.
- Develop account plans and strategies to increase client retention and satisfaction.
- Lead client marketing initiatives for your portfolio within the SMB B2C space with a focus on aesthetic medical practices.
- Work with clients to understand their needs, and develop and implement their digital marketing strategy.
- Deliver monthly reporting of account performance, and provide insightful analysis, recommendations, and opportunities to meet goals and KPI’s.
- Collaborate with the graphic designers to explain each client’s needs and vision and help create landing pages that are unique and up-to-date with market trends.
- Responsible for ensuring projects/campaigns are executed accurately, effectively, within budget and on time.
Requirements
- Must have a combination of SaaS and Digital Marketing
- 5+ years, exposure to healthcare a plus, must be highly enthusiastic, dependable and able to learn, mature but still action-oriented
- 3-5 years of experience in Customer Success, or Account Management at a SaaS company.
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Comprehensive knowledge in Paid Search, Display and Remarketing is preferred.
- Intermediate to advanced knowledge of Social and Marketing Automation is an asset.
- A positive personality and enjoy initiating, directing, and managing accounts- including planning and marketing activities.
- Ability to work in a fast-paced environment and balance a portfolio of clients’ needs simultaneously.
Education
- University or college diploma in marketing or related field.
- Excellent communication skills, both written and oral
Benefits
- 15 days vacation per year to rest, recharge, and enjoy
- Extended health care
- Onsite fitness facilities and personal training classes
- Team socials
- Dental care
- Bonus pays
Salary
- $70,000 – $80,000 CAD
- 10% Bonus