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Customer Service/ Web Admin/ Warehouse
Busy web department seeks a focused, multi-tasking individual who is flexible, able to prioritize and handle customer service tasks in an efficient way. This position is in-person/ on-site and is available immediately.
Candidate must be able to work within a team environment on various websites, including ones that contain mature content.
The right candidate for position must be:
- Open minded
- Proficient with computers, computer programs, Microsoft office applications
- Able to confidently learn new computer database programs quickly and accurately
- Attention to detail is a must
- Excellent communication skills written and verbal
- Ability to research new information and comparison skills
- Must have time management skills and be able to prioritize
- Customer service experience
- Team play with a good attitude
- Must be comfortable communicating with customers through email, chat and on telephone
Tasks Include:
- Email and phone customer service tasks as needed
- Monitor and run the chat customer service support
- Customer service tasks for company orders
- Add new products onto company website and edit existing ones while using proper web techniques and structure in doing so
- Create unique exciting content for products being added
- Take photos for new and existing products
- Running online competitive analysis reports
- A variety of clerical/ data entry tasks as assigned
- Assist when needed on web and/or other tasks within the team
- Access information and perform research online
- Perform general office duties
- Keep a clean, safe and organized work area.
- Adhere to policies, procedures and safety regulations.
- Report discrepancies to immediate supervisor.
- Follow current standards and procedures.
- Perform other duties as assigned.
Job Types: Full-time, Permanent
Salary: $17.00-$18.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- CAMBRIDGE, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
