Staples Looking for Customer Service Representative II- SBA (Work from home) at Nova Scotia Full Time

SBA Customer Service Representative II – Work from Home

Staples is business to business. You’re what binds us together.

Join our Staples Business Advantage Customer Service Team.

Our Customer Service team is among the most important people within our organization. As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.

Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customer’s situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.

What you’ll be doing:

• Consult with internal and external customers in resolving issues that affect our customers

• Resolve customer issues quickly and accurately before and after they contact us

• Provide exceptional service, while helping customers meet all of their business needs

• Apply active listening skills to quickly filter through complex

What you bring to the table:

• Customer Focus : a true passion for partnering with internal and external customers

• Adaptability : ability to adjust my approach in engaging the customer based on varying personalities and situations

• Effective Communication : communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, always displaying professional verbal and written communication skills

• Problem Solving : ability to quickly identify root cause and make decisions

• Resilience : pursues a workable solution in ambiguous or challenging situations

Qualifications :

What’s needed- Basic Qualifications

• Previous customer service experience required

• Ability to work from home, distraction free (requires high speed internet, designated office space)

• Ability to set up work from home station and perform basic equipment troubleshooting

• Ability to work an 8-hour shift within the hours of 9 am through 9 pm Atlantic Time, Monday-Friday.

• Availability to attend training as follows. Training starts 10/10/2022:

• Three weeks of virtual learning

• Three weeks of on-the-job-learning

What’s needed- Preferred Qualifications

• Previous work from home experience an asset

• At least two years of Customer Service experience, ideally a contact center or business-to-business environment

• Exceptional time management skills

• Ability to maintain a positive attendance record

• Ability and willingness to flex to take on new challenges and meet or exceed goals

• Experience using multiple systems such as:

• Order management systems (OMS), particularly AS400

• Knowledge management database

• CRM tools such as Salesforce.com

• Contact Center technology, including email, chat and ACD

We Offer:

• Hourly wage starts at $15.45/hr., contingent on previous contact center experience

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center

• PTO and Holiday Schedule, Online and Retail Discounts, Company RRSP, Physical and Mental Health Wellness programs

Interested in joining the team? Check out our perks and benefits !

Staples Professional is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.