SBA Customer Service Representative II – Work from Home
Staples is business to business. You’re what binds us together.
Join our Staples Business Advantage Customer Service Team.
Our Customer Service team is among the most important people within our organization. As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.
Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customer’s situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.
What you’ll be doing:
Consult with internal and external customers in resolving issues that affect our customers
Resolve customer issues quickly and accurately before and after they contact us
Provide exceptional service, while helping customers meet all of their business needs
Apply active listening skills to quickly filter through complex
What you bring to the table:
Customer Focus : a true passion for partnering with internal and external customers
Adaptability : ability to adjust my approach in engaging the customer based on varying personalities and situations
Effective Communication : communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, always displaying professional verbal and written communication skills
Problem Solving : ability to quickly identify root cause and make decisions
Resilience : pursues a workable solution in ambiguous or challenging situations
Qualifications :
What’s needed- Basic Qualifications
Previous customer service experience required
Ability to work from home, distraction free (requires high speed internet, designated office space)
Ability to set up work from home station and perform basic equipment troubleshooting
Ability to work an 8-hour shift within the hours of 9 am through 9 pm Atlantic Time, Monday-Friday.
Availability to attend training as follows. Training starts 10/10/2022:
Three weeks of virtual learning
Three weeks of on-the-job-learning
What’s needed- Preferred Qualifications
Previous work from home experience an asset
At least two years of Customer Service experience, ideally a contact center or business-to-business environment
Exceptional time management skills
Ability to maintain a positive attendance record
Ability and willingness to flex to take on new challenges and meet or exceed goals
Experience using multiple systems such as:
Order management systems (OMS), particularly AS400
Knowledge management database
CRM tools such as Salesforce.com
Contact Center technology, including email, chat and ACD
We Offer:
Hourly wage starts at $15.45/hr., contingent on previous contact center experience
Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
PTO and Holiday Schedule, Online and Retail Discounts, Company RRSP, Physical and Mental Health Wellness programs
Interested in joining the team? Check out our perks and benefits !
Staples Professional is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
Canadian International Student Services (CISS) is currently looking for enthusiastic and hard-working individuals to fill ESL instructor positions. Candidates should...
Apply For This JobPosition: Educational Assistant – EA 3/4 Location: Saint Gabriel Hours/Week: 25-31 Hours per week Start Date: ASAP Fort McMurray Catholic...
Apply For This JobYou will reporting directly to the Lead, Reclamation and Remediation you will work with our team to ensure that we...
Apply For This JobAbout Gap Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in...
Apply For This JobEmployment Terms: Part-Time (80%), Permanent Start Date: August 2024 Branksome Hall, a leading independent International Baccalaureate (IB) World School for...
Apply For This JobA client I am currently working with, a lead manufacturer in the food industry, is looking for a Production Supervisor...
Apply For This Job