Staples Looking for Staples Brand Group, Customer Representative (Remote) at Yorkton, SK Full Time

Staples is business to business. You’re what binds us together.

Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

What you’ll be doing:

• Receive and respond to product inquires via phone and email.
• Process warranty claims after troubleshooting product in an attempt to fix or resolve the matter prior to replacing parts or product.
• Act as a liaison with various vendors to process warranty claims.
• Determine the true need of the customer through product recommendations, up-selling and processing orders.
• Assist internal and external customers with product questions.
• Collaborate with a variety of external partners in order to service the customer.
• Troubleshoot product issues to deliver a resolution that is a win for the customer and Staples.
• Use COM and AS400 to research and resolve customer issues.

What you bring to the table:

• Works independently with minimal supervision or direction.
• Highly motivated, dedicated and flexible, ability to adapt to a constantly evolving environment.
• Strong organizational skills – must be capable of multi-tasking duties.
• Aptitude for understanding and utilizing a wide array of resources and policies.
• Good problem-solving skills and decision-making abilities.
• ability to make quick decisions and negotiate for a win-win resolution of customer’s problems.
• Ability to collaborate with internal and external partners to ensure that each customer service inquiry is resolved efficiently.
• Confidence to communicate clearly and effectively, both written and verbal, to a varied audience that includes customers and internal Staples departments.

Qualifications :

What’s needed- Basic Qualifications

• High School Diploma or GED
• 1+ years Staples Retail and/or contact center experience

What’s needed- Preferred Qualifications

• Working knowledge of Microsoft Word and Outlook, and able to navigate multiple internet sites simultaneously.
• Knowledge of COM and AS400 systems, ordering procedures, customer support procedures, retail procedures and all other applicable policies/procedures.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.