Star2Star Communications Looking for Voice Engineer – CCaaS at Markham, ON Full Time

Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking.

We are looking for a talented self-motivated DevOps Voice Engineer to join our fast-paced ever-growing organization. As a Voice Engineer, you will be responsible for implementing highly scalable and multi-platform distributed systems around our cloud call center platform.

Your Role:
Design and develop automation tools for the software deployment

Design and implement monitoring and alerting tools related to the call center infrastructure

Implement security tools to help protect the call center infrastructure

Perform any debugging and issue analysis of the issues reported by customers

Integrate third-party cloud APIs and libraries

Manage service clusters and deployments

Provide Level 2/3 technical support for the cloud Call Center infrastructure

Perform peer code reviews

Implement backend-specific code in python, bash scripting or any other language that might be relevant to the project

Maintain the Cloud Infrastructure related to the Call Center product

Your Background:
Fluent in the English language both in writing and speaking

At least 2 years of experience with Freeswitch configuration and debugging

At least 2 years of experience as Voice Engineer

Strong knowledge of Voice Over IP protocols (SIP, RTP, etc..)

Strong knowledge of source control tools like GIT, subversion, etc..

At least 3 years of experience with Linux based operating systems

Good understanding of multi-system-based application

Experience in building scalable and redundant applications software

Ability to quickly learn new technologies

Hands-on experience with relational databases (PostgreSQL, etc..)

Hands-on experience on installing and managing Linux based servers

Excellent bash and python scripting skills

Good debugging skills

Always puts security first, Worries about network and software security.

Good customer relationship skillset (able to work directly with customers)

Knowledge of docker orchestration tools such as Kubernetes is an asset

What We Offer:
Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period

Matching 401K program – 100% match on 4%.

Flexible Time Off and Company Holidays

Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?