Telecommunications should be simple, friendly, and affordable. This philosophy has helped Start.ca achieve some of the highest customer ratings among Internet Service Providers in Canada. Our mission is to be the most loved, most recommended, and most desired telecom provider out there. Accomplishing this starts with our people!
The Customer Experience (CX) Care Representative plays a foundational part in our drive to deliver exceptional customer experiences at every opportunity. CX Care Representatives’ primary focus will be on managing inbound customer inquiries related to requested changes to existing services or billing inquires for current Start.ca residential and business customers. CX Care Representatives are often the first primary point of contact for customers and need to curate solutions based on the customers’ individual needs and requirements. Along with the responsibilities and requirements specific to this role, the CX Care Representative will abide by and encourage Start’s Code of Conduct, helping to strengthen our trusting and positive work environment.
What you’ll be doing:
What we are looking for:
What we offer:
Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.
We know that applying to a new role takes a lot of work and we truly value your time. We’re looking forward to reading your application!
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