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Position based in Montréal– Quebec – BILIGUAL FRENCH / ENGLISH
Canadian permanent resident visa required
STEEL PROJECTS is a French company that has been editing and marketing software solutions for steel manufacturers since 1994. We offer a complete, digitalized and optimized management of steel fabricators’ workshops, Industry 4.0 compatible! Today, our ambition is to remain one of the world leaders in this field.
Although Steel Projects is a human-sized company, it is also a global company. Our head office is based in France, south of Lyon, and we also have offices in the United States, Canada, Brazil, Italy and Spain. In addition, we are close to our customers all over the world thanks to the network of Ficep subsidiaries. Finally, more than 2,000 customers in over 90 countries have placed their trust in us since the company was founded in 1994!
Join our North America’s team !
Steel fabrication software, steel construction PLM software, steel fabrication software production, steel fabrication CAM (steelprojects.com)
Job area:
This position entails traveling to Steel Shops all around the US and Canada to implement our software solution. There is also the opportunity for international travel. When not traveling, you will be in a customer support role. Support will involve assisting customers with software issues, remote installations, remote training, version testing, and other responsibilities as they become available.
– Customer Support, Installation and training – primarily; but all aspects of the business will be available to the right candidate
Responsibilities:
– Great Attitude
– Flexibility
– Technical Support via email and telephone
– Software installation, configuration, and implementation
– Software training
– Customer feedback gathering and reporting to product management
– Customer Service/Support minded
Skills required:
– Problem solver
– Good communication skills (public speaking a plus)
– – Spoken and written English and French required; Spanish is a +
– Mechanical Aptitude
– Excellent Computer Aptitude
Travel:
– Opportunities to travel around North America and Europe
– Travel rate could reach 40% to 50%
– A valid passport and driver’s license is a requirement
Education and Experience Preferred:
– Primarily we are looking for the right person with the right attitude, energy and will to learn and succeed. The rest of the items below are added bonuses for us and provide an idea of the type of work the right candidate will be involved in:
- freshly graduated or with 2 years of IT experience
- A bachelor’s degree helps
- Experience in the structural steel industry, with CNC machine tools, Experience of enterprise software such as ERP, PLM, MIS, etc. will help
- Software installation and trouble shooting
- SQL Server
- Microsoft Office suites and Tools
- Teaching/training others to use software, hardware, etc.
Salary:
– Commensurate with experience
– Competitive benefits package
Other:
– Must pass background check
– The candidate must be Canadian or have permanent residence
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (preferred)
Language:
- French (required)
Work Location: One location