Stepped Care Solutions Looking for Product Delivery Coordinator at Canada Full Time

About Stepped Care Solutions

We are a not-for-profit consultancy and the creators of Stepped Care 2.0 (SC2.0), a revolutionary new methodology that transforms how mental health services are accessed and delivered. Our global team of facilitators, trainers and subject-matter experts collaborate with organizations to co-design and implement innovative mental health care systems that address the unique needs of their organizations and communities. We are committed to the continuous improvement of the SC2.0 model, informed by service users and other stakeholders, on-going data collection, evaluation and research.

All SCS Staff Are:

• Adaptable and committed to continuous learning based on a growth mindset
• Compassionate and empathetic
• Collaborative
• Committed to promoting diversity, equity, and inclusion
• Dedicated to making a difference
• Willing to disrupt traditional ways of doing things.

Position Summary

We are looking for a versatile Product Delivery Coordinator to join the Wellness Together Canada (WTC) project at Stepped Care Solutions. The main function of this position will be to help facilitate the successful delivery of product deliverables within the WTC Product Roadmap and Backlog through workback planning, general quality assurance, and product delivery process support.

This position will also play a critical role in product testing and French content reviews on the WTC product. You will work with cross-functional teams to support the timely delivery of quality outputs, and support continuous improvement and growth of these processes.

Here’s what you’ll be responsible for:

Product Process & Delivery

• Help track various projects and reporting in the digital Product/Program ecosystem
• Support the documentation of product delivery activities in Notion, under the supervision of the Product Delivery Manager
• Facilitate relevant meetings (example: requirements meetings) and associated follow ups
• Identify items that have no content and work with the individual entering the ticket to provide more context before discussing at stand up meetings
• Schedule internal prep meetings to discuss the feedback log prior to meeting with external Service provider
• Identify when the roadmap workback is behind schedule and inform Product Manager to perform the appropriate due diligence to meet timelines
• Support the Product team in defining and maintaining quality standards and metrics, continuously monitoring and improving processes to ensure product/service quality and reliability
• Support the Product team in defining and implementing User Acceptance Testing processes for testing features prior to launch, under the supervision of the Product Delivery Manager.
• Assist with the monthly reporting to the WTC Management team highlighting activity in WTC

Testing and Quality Reviews

• Execute manual quality reviews and product testing, bilingually, in English and French
• Support with French-language content reviews
• Log issues in the Product Backlog, and oversee action on issues reported from inception to resolution
• Work with our third-party vendor for test case management, quality reviews, issue reporting, and other functions.
• Identify weaknesses in the product; including tracking, reporting, and communicating bugs and/or quality recommendations.

Additional Responsibilities

• Provide ongoing support for administrative functions of the Product Feedback log, Backlog, Active Board and Roadmap, at the direction of the Product Delivery Manager, as needed.
• Support Product team managers and Functional Leads in the overall coordination of the WTC support workflow processes.
• Ability to support with translation (English to French) is an asset.

As the Product Delivery Coordinator, ideally you’ll have:

• Bilingual fluency in English and French
• 2+ years of product management, delivery and/or testing experience
• Knowledge of the Agile Software Development Life Cycle and Product Delivery processes
• Knowledge of product testing methodology and process
• Working level knowledge and familiarity with work management tools
• We use Google suite, Notion and Zendesk.
• Strong analytical and problem-solving skills, an ability to multitask and work in a fast-paced environment with changing priorities
• Keen attention to detail
• Proven ability to learn new tools quickly
• Openness and familiarity with an online remote work environment
• Experience supporting various levels of leadership
• Basic understanding of the Mental Health industry is considered an asset.

Stepped Care Solutions (SCS) is a not-for-profit mental health system consultancy group. We are dedicated to collaborating with organizations, communities and the individuals, serving to support mental health system transformation, based on the guiding principles and innovative SC2.0 model. SCS works globally with a number of partners to adopt and implement SC2.0, and also partners to deliver the 24/7 virtual and free e-mental health and substance use platform, Wellness Together Canada. By removing barriers to care, SCS is improving access to a continuum of culturally relevant care options.

This is an exciting time to join this evolving, adaptive and fast-paced organization! We are looking for individuals who are excited by our work approach and vision.

Our Wellness Together Canada (WTC) project job postings are project-based opportunities, i.e., they are for term-limited full-time employment with Stepped Care Solutions.

Perks that do come with a Stepped Care Solutions employment contract include:

• Work remotely from anywhere in Canada (must be legally eligible to work in Canada).
• Our team maximizes technology to work collaboratively with others.
• A competitive salary.
• Full, competitive benefits, SCS has a flexible work environment with generous vacation time.
• No two days are alike. We are a passionate group of people who are invested in change, continuous improvement, and transforming mental health systems!

Workplace Diversity, Inclusion & Equality

SCS is committed to fostering a diverse inclusive culture. Consistent with our stepped care philosophy we believe in the unique contributions that people can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

Accessibility

SCS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation during the process, please contact [email protected].

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at SCS, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.