Sterling Financial Accounting Services Looking for Customer Support and Client Relations – Billing and Collections at Remote Full Time

We are a small accounting firm located in Victoria, BC looking for a word smith who is fluent in interest-based communication and diffusing conflict. Our work involves helping people though difficult transitions in their life and often nerves are on end. We are there to assist and support them through this transition and require someone with skills in empathy, attention and respect. We are looking for someone has a known track record for keeping on top of tasks, discerning and prioritizing tasks and using technology to keep on top of follow ups, deadlines and assist with the project management for client files. Someone who is able to learn from previous similar situations to tie those learnings to completing new ones.

• At least 3 years of recent experience in an office environment and/or direct customer service handing difficult or challenging situations.
• A history of adaptability while thinking while able to follow processes and procedures in a professional setting. We give and expect to receive continuous feedback for improvement and looking for someone who incorporates that feedback into their work and does not take it personally.
• Excellent listening, verbal and professional English writing skills with a helpful, friendly attitude will be expected when dealing with customers and other professionals on the phone and in writing.
• Computer savvy with proven competencies in typing and software applications and the internet
• You embrace working in a paperless environment proficiently and efficiently.
• Strong organizational skills and attention to detail, with the ability to stay focused and grasp concepts quickly.
• Task-oriented and relentless in following through to completion, and able to manage multiple complex, urgent tasks and keep on top of long follow up timelines for many clients.
• If you are savvy and familiar with social media and websites, we have an additional role you can fill but is not required.

We are looking for a remote worker with the above skills and hours are flexible, typically turnaround within 24 hours with monthly tasks to be completed by commenced by certain days. More opportunities for additional work in different areas depending on your skillset and availability.

Please answer the following questions in your response:

• How many years of direct client service experience with challenging or difficult clients do you have? Do you have any training in interest-based communication?
• How many years of administration experience do you have?
• Are you able to speak and write in English on a professional level?

Please submit a Cover Letter along with your Resume in PDF form.

Salary: $22.00-$25.00 per hour starting based on experience, with opportunities for upskilling and increased workload.

Job Type: Freelance

Salary: $22.00-$25.00 per hour

Benefits:

• Flexible schedule

Experience:

• direct extensive customer service: 3 years (required)

Work Location: Remote