Strathcona County Looking for HR Service Centre Representative at Sherwood Park, AB Full Time

Job Description

Responsibilities

Provide front line support for employee and leader inquiries on a wide variety of human resource topics

Support, troubleshoot and provide information to employees on HR processes and guidelines including recruitment, onboarding, benefits administration, leaves, payroll inquiries, time entry, and employee transactions

Provide information to leaders on Strathcona County processes, policies and procedures and HR technology

Support new hires with onboarding questions, pay and time related inquiries, benefits and leave related inquiries and transactions

Troubleshoot and provide assistance to employees utilizing Oracle self-service, be able to explain system functionality, and walk through the system processes

Responsible for managing, tracking, closing and reporting progress on employee and leader inquires issue resolution

Contribute to other HR Operational processes and services within the HR Service Centre

Follow up to ensure all new hire documentation and onboarding tasks are completed in a timely basis, including direct deposit completion, personal information, emergency contact, tax forms etc.

Create employment letters or correspondence related to employment verifications, promotions, secondment agreements, retirements etc.

Create documents, forms, and process maps to support HR operations processes

Contribute to the development and documentation of knowledge base and training materials required to support HR Service Centre processes

Document and communicate answers and information to frequently asked questions

Act as the SharePoint Forms Representative, coordinate approval process for all forms. Publish on the Insider and ensure all forms are maintained

Prepare and organize HR employee files, conduct file reviews as necessary, to ensure the accuracy of information

Skills and Abilities

Knowledgeable of Human Resources policies, procedures, employment practices and organizational structure and be comfortable communicating this information to a wide variety of internal and external customers

Strong knowledge of human resources topics such as recruitment, staffing, compensation/pay practices, classification, benefits, employment types (e.g.: union, non-union, full-time, seasonal, and part-time staff) etc.

Creative and resourceful in finding solutions to issues

Process orientated and the ability to manage detailed work within constant deadlines/time constraints, and prioritize work based on demand with a sense of urgency

Ability to work independently with minimal supervision, negotiate priorities on short notice and adapt to an ever-changing work environment

Strong computer skills and technical aptitude

Ability to handle confidential information with integrity and professionalism

Ability to collaborate with and support various stakeholders and build relationships

Excellent customer service and team skills with a positive and can-do attitude

Qualifications

Certificate in Human Resources, Management, Business, or a related field

Minimum of 2+ years of experience in Human Resources with progressively increasing experience

Generalist knowledge of Human Resources policies, procedures and operating practices

Proficiency with Oracle, Excel and SharePoint is an asset

Equivalencies of education and experience may be considered. In addition to providing a dynamic working environment, we offer a competitive salary and benefits package.

Successful candidates will be required to provide proof of educational and professional credentials as noted in the resume.

This posting will remain open until filled. This competition may be used to fill future vacancies for similar positions within the next 6 months.

Apply now

Or email your application to:
[email protected]

Thank you for your interest in Strathcona County. We contact only candidates selected for interviews