Job Description:
The Account Resolution Representative is responsible for the investigation, follow up and resolution of administrative requests for the Sun Life Global Investments Funds and Sun Life Guaranteed Investment Funds that are not in Good Order (NIGO). This role will report to the Team Lead, Account Resolution Team.
The Account Resolution Representative (ARR) will perform duties efficiently and in a timely manner, resolve issues with back office operations, and recommend corrective action when opportunities are available. The ARR will ensure the delivery of a consistent high quality level of customer service experience in accordance with Sun Life standards and operating procedures. The ARR will assist in the review and monitoring of operational controls and activity, applying continuous quality management principles, and contribute to the implementation of processes and procedures that ensure optimum performance, quality and service for our clients.
What will you do?
What do you need to succeed?
Notes/Unique Requirements:
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
41,700/41 700 – 68,000/68 000
Job Category:
Customer Service / Operations
Posting End Date:
30/08/2023
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